Merchant Onboarding Coordinator, SPX Express

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Early Applicant

Job Description

Job Description

Key Responsibilities

- Assist in the end-to-end onboarding process for new merchants
- Coordinate with merchants to collect required documents and information
- Track onboarding progress and follow up on pending requirements
- Ensure accurate data entry and system setup for merchant accounts
- Support onboarding analysts in preparing merchants for go-live
- Respond to basic merchant inquiries related to onboarding requirements and status
- Maintain onboarding trackers, dashboards, and internal documentation
- Escalate issues or delays to the onboarding analyst or lead when needed
- Help improve onboarding checklists, templates, and workflows

Requirements

Qualifications:

Bachelor's degree in Business Administration, Industrial Engineering, or related field (or equivalent experience)
0–2 years of experience in operations, coordination, or administrative roles
Strong organizational and time management skills
High attention to detail and accuracy
Good written and verbal communication skills
Comfortable working with spreadsheets and internal systems
Experience in e-commerce or marketplace platforms is a plus