Provides support for Behavioral Health and Mental Health Insurance members. CSR assist member with mental health counseling access, insurance converage for therapy and psychiatric services, treatment authorization, and mental health benefits.
Responsibilities
Handle inbound and/or outbound customer interactions professionally and courteously.
Assist customers with inquiries related to behavioral health services, benefits, appointments, claims, and account information.
Provide accurate information while maintaining confidentiality and compliance with company policies and applicable regulations.
Resolve customer concerns by identifying issues, researching solutions, and following established procedures.
Job Requirements
College graduate with or without work experience
OR completed at least 2 years in college with a minimum of 6 months of work experience
Above-average English communication skills
Strong interpersonal, analytical, and problem-solving skills
Good comprehension skills
Basic proficiency in Microsoft Office applications
Willing to work onsite on a shifting schedule, including weekends and holidays
Compensation & Benefits
Salary Package:
- 18,000 Basic Salary
- 1,000 Flex Fund Allowance
Enjoy The Following Benefits
- 20% Night Shift Differential
- HMO coverage for employees starting on Day 1
- HMO dependent coverage upon certification
- Life and Accident Insurance
- Annual salary increase based on performance
- 13th and 14th Month Pay
- Government-mandated benefits
