The Membership Manager is mainly responsible for the sales operation of the membership and overall monitoring and controlling of the membership team. The role entails to maintain the highest standards of member-customer service by attending to sign-ups, renewals, return/refund/replacement and repair of merchandise.
Job Description
- Leadership: Provide leadership and direction to the membership team, including the Membership Supervisor and membership clerks.
- Strategy Development: Develop and execute strategies to increase membership enrollment through various channels, including in-store promotions, community outreach, and digital marketing.
- Member Retention: Implement programs and initiatives to retain existing members, including loyalty programs, member-exclusive events, and personalized communication.
- Customer Service: Ensure exceptional customer service is provided to all members, addressing inquiries, resolving issues, and enhancing the overall member experience.
- Data Analysis: Analyze membership data to identify trends, opportunities, and areas for improvement. Use insights to inform decision-making and strategy development.
- Team Development: Provide training, support, and performance feedback to the membership team, fostering a culture of continuous improvement and professional growth.
Qualifications:
Education: College Graduate of Marketing or any related field
Work Experience:
- At least one (1) year experience in related industry where customer service and member acquisition is required.
- Excellent communication: interpersonal, analytical and negotiation skills: computer literate
- At least one (1) year people management experience
Other Skills: Decisive, Self-motivated, Goal/ result and people-oriented
