Member Engagement & Marketing Specialist

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

Job Title: Member Engagement & Marketing Specialist

Rate: TBD

Work Type:

• Remote/WFH
• Full-time

Working Hours: Starts at 8 AM EST but has a little flexibility of +/- an hour or two.

Start Date: TBD

JOB OVERVIEW:

We are looking for a proactive and organized Member Engagement & Marketing Specialist to support member relationships, engagement, and marketing initiatives. This role requires someone comfortable interacting directly with members, who understands how to build strong relationships, and can contribute to marketing activities that support the growth and engagement of the community.

Please note that this role may evolve over time based on how the team develops and the organization's changing needs. The successful candidate should be adaptable and comfortable taking on new responsibilities as priorities and team structures evolve. The ideal candidate should be proactive, consistent, and able to stay ahead of priorities without needing constant follow-up or direction.

JOB ROLE & RESPONSIBILITIES:

Key Responsibilities

• Build and maintain strong relationships with members through regular communication and engagement.
• Learn and understand the needs, interests, and preferences of members.
• Proactively reach out to members and ensure they remain engaged with the team and community.
• Respond to member questions, concerns, and requests in a timely and professional manner.
• Support member-related communications, announcements, and engagement activities.
• Assist with marketing initiatives, campaigns, content, and promotional activities.
• Help identify opportunities to improve member engagement and retention.
• Coordinate with the team to ensure member and marketing activities are completed on time.
• Track follow-ups, action items, and ongoing member activities.
• Stay ahead of upcoming priorities and proactively address tasks before they become urgent.
• Provide regular updates on completed activities, pending items, and potential concerns.
• Take initiative in identifying areas that need attention rather than waiting for instructions.
• Take on additional responsibilities as the team evolves and business needs change.

JOB REQUIREMENTS:

Qualifications

• Experience in member engagement, customer success, community management, marketing, or a related role.
• Strong written and verbal communication skills.
• Comfortable interacting with different types of members and building professional relationships.
• Basic to intermediate knowledge of digital marketing and social media.
• Strong organizational and follow-up skills.
• Highly proactive and self-motivated.
• Able to adapt to changing priorities and responsibilities.
• Able to manage multiple priorities and meet deadlines consistently.
• Strong attention to detail.
• Comfortable working independently while collaborating with a remote team.
• Able to learn new tools, processes, and team requirements quickly.

Preferred Skills

• Experience with community or membership-based organizations.
• Experience creating or coordinating marketing content.
• Familiarity with email marketing, social media, and basic marketing analytics.
• Experience using CRM, project management, or communication platforms.
• Strong problem-solving and decision-making skills.

Key Success Factors

• Proactivity: Stays ahead of tasks and anticipates what needs to be done.
• Consistency: Reliably completes responsibilities and follows through on commitments.
• Member Focus: Builds genuine and professional relationships with members.
• Marketing Mindset: Understands how communication and marketing can support engagement.
• Adaptability: Comfortable with the role changing as the team and organization evolve.
• Ownership: Takes responsibility for tasks and looks for solutions without constant supervision.
• Communication: Provides timely updates and asks questions when clarification is needed.

Why Work with Gabtech Global, LLC

At Gabtech Global, we are committed to supporting our consultants and creating an environment where people can grow and succeed.

We uphold our core values:

• EXTRA MILE: We do more than what's expected of us.
• RELIABLE: We do what we say we'll do. No follow-ups are needed.
• TEAM PLAYER: We collaborate with each other to achieve our goals.
• GENUINE CARE: We do what we do because we want to, not because we have to.
• HUNGRY TO LEARN: We strive to be better every day.