Medical Virtual Assistant (Scheduling & Insurance Focus)

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a therapy practice to support patient scheduling, insurance verification, prior authorizations, and front-office coordination. This role is ideal for someone who values teamwork, clear communication, and delivering 5-star patient care in a positive work environment.

About the Practice

This therapy practice is committed to providing exceptional, 5-star care to every patient while maintaining a healthy and supportive work environment for its team. With a strong focus on patient experience and operational efficiency, the practice prioritizes clear communication, teamwork, and steady growth.

Key Responsibilities

Patient Scheduling & Front Desk Support

• Schedule new patient evaluations and follow-up appointments

• Manage appointment calendars and confirm upcoming visits

• Handle patient inquiries via phone and email as needed

• Coordinate schedules with clinical staff to ensure smooth daily operations

Insurance Verification & Authorizations

• Complete insurance eligibility checks and benefit verification

• Obtain and track prior authorizations

• Update patient insurance information accurately in the EMR

• Explain insurance benefits and coverage details when needed

• Liaise with insurance providers to clarify coverage and authorization requirements

• Maintain accurate documentation and tracking of authorization status

Administrative & Team Support

• Answer phone calls related to scheduling and insurance inquiries

• Maintain patient records with attention to accuracy and confidentiality

• Support clinic operations to help increase overall patient volume

• Work collaboratively with the team and demonstrate strong team-player qualities

  
  

Tools You'll Use

• WebPT

• Tebra

Requirements

Experience with patient scheduling, insurance verification, and prior authorizations

Comfortable answering phone calls in a professional healthcare setting

Strong attention to detail and documentation accuracy

Organized, reliable, and able to manage daily administrative tasks

Clear written and verbal communication skills

Team-oriented mindset with a positive attitude

Reliable internet connection and comfort working remotely

Benefits

Competitive salary commensurate with experience

Opportunities for professional development and growth

Work in a supportive and collaborative team environment

Make a meaningful impact by helping patients receive high-quality care