We are seeking a
Medical Virtual Assistant - Medical Scribe and Clinical Support to assist with patient outreach, visit preparation, documentation, and coordination of care. This role works closely with an
in-person medical scribe, ensuring visits are fully prepped and clinical workflows run smoothly.
Requirements
Key Responsibilities
Patient Communication
- Call patients to confirm appointments, gather required information, and provide visit-related instructions
- Follow up with patients regarding documents, lab requirements, and care coordination
- Communicate professionally and clearly using an American accent
Clinical Documentation & Preparation
- Prepare and organize patient documents prior to visits
- Pre-load and prep visit notes in the EMR for provider review
- Ensure all relevant clinical information is available before the patient encounter
Visit Preparation & Coordination
- Prep daily schedules and visits in advance to support efficient provider workflow
- Coordinate closely with the in-person medical scribe to ensure accurate and timely documentation
- Flag missing information, labs, or documentation before visits occur
Lab Orders
- Order labs as directed by the provider
- Ensure lab orders are entered correctly and attached to the appropriate patient records
- Track lab status and follow up as needed
Systems & Compliance
- Use eClinicalWorks (ECW) EMR for documentation, orders, and patient records
- Maintain HIPAA compliance and strict patient confidentiality at all times
Required Experience & Skills
- Prior experience in a medical virtual assistant or clinical support role
- Prior experience as a medical scribe or similar roles
- Hands-on experience with eClinicalWorks (ECW)
- Strong understanding of clinical workflows and visit preparation
- Clear spoken English with minimal to no accent
- Excellent attention to detail and ability to follow instructions precisely
- Strong communication and coordination skills
Preferred Qualifications
- Experience working alongside medical scribes or providers
- Experience as a medical Scribe
- Familiarity with lab ordering processes
- Experience supporting U.S.-based healthcare practices
