Uploading referral PDFs to client profiles in our PMS
Entering client data received via email, chat, or phone into PMS
Communicating with patients via email, call and live chats to obtain any missing relevant information, answer their query and relay the information from the psychologist
Completing daily operational checklists
Ensuring upcoming appointments are booked, rescheduled and cancelled correctly.
Communicate with our psychologists in a timely manner
A Successful Candidate Must Have
Proven leadership experience
Excellent English communication skills
Speedy IT/computer skills
Great customer service personality
The ability to learn and understand Medicare requirements
