Medical Virtual Assistant (Insurance & Administrative Support Specialist)

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Insurance & Administrative Support Specialist) on behalf of a long-standing outpatient physical therapy practice.

This role is focused on insurance verification, authorizations, and administrative coordination, supporting a busy clinic with approximately 150 active cases. You will play a key role in ensuring accuracy in insurance processes, maintaining organized records, and supporting day-to-day clinic operations.

This is ideal for someone who is highly detail-oriented, organized, and dependable, with strong experience in insurance workflows and administrative support within a healthcare setting.

About the Practice

Our client is a family-owned and operated physical therapy practice with over 20 years of experience, dedicated to treating every patient like family.

Their mission is to help patients get back to doing what they love through compassionate, personalized care. The team values reliability, strong communication, and maintaining a supportive, low-stress but efficient work environment.

Key Responsibilities

Insurance Verification & Authorizations (Primary Focus)

• Verify, input, and double-check patient insurance eligibility and benefits

• Generate and submit authorizations and prior authorizations

• Track insurance benefits, eligibility, and authorization status

• Communicate with insurance providers to clarify coverage and resolve issues

• Handle medical RFIs (requests for information)

• Maintain accurate and up-to-date records in the EMR system

Administrative & Operational Support

• Monitor incoming faxes and upload documentation to patient records

• Maintain and update patient records and insurance details

• Provide daily communication and reporting to the internal team

• Assist with data tracking and ensuring all information is accurate and accessible

Billing & Financial Support (Light)

• Follow up on unpaid claims when needed

• Post payments to patient accounts

• Assist with basic bookkeeping tasks such as matching records with QuickBooks and EMR

Patient & Referral Coordination

• Manage referrals from other healthcare providers

• Respond to patient inquiries via phone or email

• Support communication with patients and internal staff

• Ensure patient privacy and confidentiality at all times

  
  

Tools & Systems

• PROMPT EMR

• Weave (communication system)

• Office Ally

• Availity

• Ashlink

Requirements

• Experience in medical insurance verification and authorizations

• Familiarity with insurance portals such as Availity, Office Ally, or similar

• Strong attention to detail and accuracy

• Excellent written and verbal English communication skills

• Ability to manage multiple tasks and stay organized

• Experience in administrative support within a healthcare setting

• Comfortable working independently in a remote setup

  
  

Non-Negotiables

• Accurate reporting and attention to detail

• Timely completion of tasks and reporting

• Ability to keep information organized and readily accessible

  
  

Work Environment

• Remote role supporting a physical therapy clinic

• Fast-paced with a steady volume of cases

• Collaborative and communication-driven team culture

Benefits

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families across the globe.