Medical Virtual Assistant (Front Desk & Phone Support Focus)

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a busy specialty medical practice to support front desk operations, primarily by handling high-volume incoming phone calls and assisting with patient scheduling. This role is ideal for someone with strong customer service skills, EHR experience, and the ability to think critically and problem-solve independently.

This position plays a key role in giving the in-person team breathing room by serving as the first point of contact for many incoming calls.

About the Practice

This established specialty practice provides patient-centered care with a focus on both surgical and non-surgical treatment options. The team is committed to delivering appropriate, high-quality medical care while valuing every staff member's contribution to the healthcare team.

Their culture emphasizes:

• Patient-centered service

• Team collaboration

• Professionalism and accountability

• Supporting staff in delivering excellent care

Key Responsibilities

Front Desk & Phone Support

• Answer high-volume incoming phone calls as the first point of contact

• Assist patients with scheduling appointments

• Confirm and cancel appointments as requested

• Respond to patient inquiries professionally and clearly

• Ensure calls are handled efficiently and routed appropriately when needed

  
  

Patient Scheduling & Records

• Manage appointment calendars

• Maintain accurate patient records in the EHR

• Ensure patient privacy and confidentiality

• Assist with basic administrative coordination

Note: The goal is for incoming calls to ring to the Virtual Assistant first, with overflow directed to the in-person team if needed.

Systems You'll Use

• Veradigm Practice Management (PM)

• Veradigm Electronic Health Record (EHR)

• Epic EHR (via contract access)

• Microsoft Teams

• Email and phone systems

Requirements

Prior experience in a medical front desk, patient coordination, or similar healthcare support role

Comfortable handling high call volume in a fast-paced environment

Strong critical thinking and problem-solving skills

Professional written and verbal communication

Ability to work independently while collaborating with a U.S.-based team

Reliable internet connection and remote work setup

Non-Negotiables

• Easy to understand on the phone (clear spoken English)

• Experience working with an electronic health record (EHR/EMR)

• Strong customer service skills

Benefits

Competitive salary commensurate with experience

Opportunities for professional development and growth

Work in a collaborative and supportive healthcare environment

Make a meaningful impact by helping patients access the care they need