We are looking for a highly organized and patient-focused
Medical Scheduler (Spanish Bilingual) to support our Digestive Diseases, Hepatology, and Endoscopy practices. This role is essential in ensuring efficient appointment coordination, accurate insurance verification, and a seamless patient experience. The ideal candidate is fluent in Spanish and English, thrives in a fast-paced environment, and is committed to delivering excellent patient care.
Key Responsibilities
- Schedule and coordinate patient appointments across Digestive Diseases, Hepatology, and Endoscopy services
- Verify insurance eligibility, referrals, and authorizations prior to scheduling
- Manage high-volume inbound and outbound calls with professionalism and efficiency
- Utilize 3CX or similar communication platforms for patient coordination and call management
- Communicate appointment details, pre-visit instructions, and follow-up requirements to patients in both English and Spanish
- Collaborate with providers, medical assistants, and administrative teams to optimize scheduling and patient flow
- Maintain accurate and up-to-date patient records in scheduling systems and EMR/EHR platforms
- Handle appointment cancellations, rescheduling, and urgent requests promptly
- Provide exceptional customer service and ensure a positive patient experience
Qualifications
- Minimum of 2 years experience as a Patient Scheduling Coordinator or in a similar healthcare administrative role
- Fluency in Spanish and English (spoken and written) required
- Experience in Radiology and Imaging preferred
- Strong knowledge of insurance verification, referrals, and authorization processes
- Proficiency in EMR/EHR systems (GGastro/GMED or equivalent preferred)
- Excellent communication, multitasking, and problem-solving skills
- Strong attention to detail and organizational abilities
- Ability to thrive in a fast-paced, high-volume healthcare environment
- Experience working U.S. business hours
- Experience supporting gastroenterology or digestive health practices
- Strong patient engagement and interpersonal skills
- Ability to manage multiple priorities while maintaining accuracy and efficiency
Perks
- Permanent Work From Home
- Leave Credits
- Monetary Allowance
- Annual Bonus
- Weekly Paychecks
- Fixed Weekends Off
- Thriving Company Culture with Complete Autonomy
- Exclusive Specialized Training Programs
- Unlock Your Potential with a Highly Competitive Salary
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Who are we
MedCore Solutions is the healthcare division of BizForce, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce in the Philippines. We specialize in connecting top clinical and administrative talent with reputable healthcare organizations, ensuring high-quality care delivery while providing rewarding work-from-home careers.
