Medical Records Specialist (With Sign-On Bonus)

Medical Records Specialist (With Sign-On Bonus) for Awesome CX by Transcom - Davao

The Medical Records Specialist focuses on retrieving initial and prior treatment records that establish the foundation of a case. These records, including ambulance, transportation, ER, and hospital intake records, are often the longest lead-time items. This role requires persistence and structured follow-up to accelerate case progression.

Join our Awesome CX by Transcom Family as a Medical Records Specialist (With Sign-On Bonus)! *Terms and Conditions Apply*

Key responsibilities

• Request and retrieve intake records from ambulance services and hospitals
• Retrieve prior medical records relevant to the case
• Track request status and perform timely follow-ups
• Communicate with healthcare providers to resolve delays
• Maintain organized, chronological record files
• Ensure compliance with HIPAA and documentation standards

What we are looking for:

To be successful in this role, you must have...

• 1+ years in medical records, billing, or insurance
• Strong understanding of medical terminology
• Experience in requesting and tracking records from hospitals and large systems
• Persistent and process-driven