Looking to join a company that combines deep industry knowledge with cutting-edge innovation As a national leader in records retrieval, we provide legal and insurance professionals with fast, accurate access to critical records.
The Opportunity
Oversee Document Retrieval team's daily operations, ensuring requests are completed accurately, efficiently, and in line with regulatory and company standards. You'll lead the team toward strong performance, address workflow challenges, implement improvements, and collaborate with leadership to strengthen operational effectiveness and deliver reliable client outcomes.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Both ASW and my client have been very supportive. I am very happy to be part of this team. – Team Leader, ASW Philippines.
What You'll Do
- Oversee daily operations and team performance to meet service and department goals.
- Coach employees, address concerns, and support hiring, onboarding, development, and offboarding.
- Review escalations and operational data to identify risks, trends, and improvement opportunities.
- Ensure compliance with company policies, internal controls, and applicable employment laws.
- Partner with stakeholders on process improvements, business needs, and operational changes.
Key Criteria
- 2+ years of leadership experience in healthcare, document retrieval, or medical records.
- Strong medical record and document review skills.
- Proficient in Microsoft Office, especially Excel, with strong organizational and multitasking skills.
- Excellent communication and stakeholder management skills.
- Strong analytical, problem-solving, and decision-making abilities.
Work setup:
- Manila (BGC, Taguig): US Eastern Time 8:00am to 5:00pm (8:00pm – 5:00am PHT) with a full onsite work arrangement.
