Medical Records Indexer

Position Summary

The Correspondence Indexer/Document Management Specialist is responsible for the timely and accurate indexing of incoming documents within the DocuWare platform, and for supporting the Correspondence team across preauthorization, correspondence, and medical document trays. This role ensures documents are properly categorized, routed, and processed within established service-level windows.

Essential Duties and Responsibilities

• Index incoming documents within the DocuWare platform as they are received, ensuring accurate categorization and routing; this is the primary function of the role.
• Process indexed items within a 72-hour turnaround window.
• Work the preauthorization tray in coordination with other team members.
• Manage the correspondence tray and the medical tray, ensuring items are addressed promptly and accurately.
• Serve as backup support for outgoing member and provider letters.
• Maintain a supplemental Excel tracking sheet within the team's shared group file to support tray and workflow visibility.

Qualifications

• High school diploma or equivalent required.
• Prior experience with document management or indexing platforms preferred; DocuWare experience a plus.
• Strong attention to detail and ability to meet consistent processing deadlines.
• Proficiency with Microsoft Excel and general office software.
• Ability to work collaboratively across multiple trays and shifting priorities.