Company Description
SnappyCX is a healthcare-focused BPO and virtual staffing company that supports growing medical practices with dedicated remote teams. The organization provides HIPAA-trained staff to handle patient scheduling, intake, care coordination, medical billing, referrals, and back-office support so clinical teams can prioritize direct patient care. SnappyCX partners with over 100 medical practices, offering scalable solutions that improve operational efficiency and patient experience. The company emphasizes secure, compliant workflows and streamlined communication between practices and their remote teams. Applicants can expect to work within a structure designed to support modern medical practices with reliable, high-quality administrative services.
Our client, a growing healthcare practice, is seeking an experienced Medical Scheduler / Receptionist to join their team. This role is ideal for someone who enjoys interacting with patients, excels at managing schedules, and thrives in a fast-paced healthcare environment.
As the first point of contact for patients, you will play a key role in delivering an outstanding patient experience by managing appointment scheduling, handling inbound calls, maintaining accurate patient records, and ensuring all required documentation is completed.
Key Responsibilities
- Answer inbound patient calls professionally and courteously.
- Schedule, reschedule, and confirm patient appointments.
- Follow up with patients regarding intake forms and outstanding documentation.
- Maintain accurate patient records within the EMR system (Tebra).
- Respond to general patient inquiries and provide excellent customer service.
- Communicate scheduling updates and documentation requirements to patients.
- Perform general administrative and clerical duties as needed.
- Ensure HIPAA compliance and maintain patient confidentiality at all times.
Required Qualifications
- Minimum 3 years of experience as a Medical Scheduler, Medical Receptionist, or in a similar healthcare administrative role.
- Experience using Tebra EMR is required.
- Excellent verbal and written English communication skills.
- Strong customer service skills and professional phone etiquette.
- Ability to manage multiple priorities in a fast-paced healthcare environment.
- Strong organizational skills with exceptional attention to detail.
- Ability to work independently with minimal supervision.
We're Looking For Someone Who Is
- Friendly, professional, and patient-focused.
- Comfortable handling a high volume of inbound patient calls.
- Organized and able to multitask efficiently.
- Proactive, reliable, and detail-oriented.
- Committed to delivering an exceptional patient experience.
Work Schedule
- Part-Time
- Tuesday, Thursday, and Friday
- 9:00 AM – 3:00 PM (U.S. Central Time)
Technical Requirements
- Reliable computer or laptop.
- Stable high-speed internet connection.
- Professional headset with microphone.
- Quiet, distraction-free home office.
- Fully remote position.
- Opportunity to join a growing healthcare practice and contribute to delivering exceptional patient care.
