Schedule: Monday- Friday (6:00am to 3:00pm PHT)
Setup: Full time, Onsite
What will you do
Patient Communication & Front Desk Support
- Respond to patient enquiries via phone, email, and online channels in a professional and empathetic manner.
- Provide accurate information, direct enquiries appropriately, and ensure a positive patient experience.
Appointment & Telehealth Coordination
- Manage appointment bookings, rescheduling, cancellations, and calendar updates.
- Support patients with telehealth setup and provide basic troubleshooting assistance when needed.
Administration, Records & Billing Support
- Maintain accurate patient records and appointment information within the practice management system.
- Process medical forms, insurance documentation, claims, billing enquiries, and payments.
Team Collaboration, Compliance & Confidentiality
- Collaborate with clinical and administrative teams to support smooth day-to-day operations.
- Adhere to clinic policies and procedures while maintaining patient confidentiality and privacy compliance.
Qualifications & Requirements
- Mandatory: At least 1 year of experience in reception, administration, clerical support, or a similar role.
- Mandatory: Hands-on experience with medical practice management software such as MedicalDirector, Best Practice, Pracsoft, PracticeHub, or similar platforms.
- Mandatory: Excellent verbal and written English communication skills, with the ability to interact confidently, professionally, and empathetically with patients over the phone.
- Experience using medical billing, accounting, or clinical software such as Mediflex or similar systems.
- A qualification or degree in Medical Administration, Office Administration, or a related field is an advantage.
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
- Strong customer service skills with a friendly, empathetic, and patient-focused approach.
- Highly organized, detail-oriented, reliable, and proactive, with the ability to follow processes, policies, and instructions accurately through to completion.
Join the awesome team and enjoy these benefits & perks:
- Onsite setup in Mega Tower (Mandaluyong City)
- Medical, Dental Coverage and Life insurance from day 1 of employment
- 2 HMO dependents for free upon regularizaation
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it process.
