Job Overview
We are seeking a highly motivated and confident Medical Receptionist to manage a high volume of inbound and outbound calls for a growing mental health practice. This role is critical in handling patient inquiries, scheduling consultations, and ensuring accurate EMR documentation. The ideal candidate is comfortable with fast-paced environments, communicates clearly in English, and can maintain professionalism and empathy on every call.
Requirements
Key Responsibilities
- Handle a high volume of calls daily (approximately 100-200 calls per day)
- Manage both inbound and outbound calls with confidence and professionalism
- Schedule patient consultations accurately and efficiently
- Provide clear information to potential patients while maintaining a compassionate and supportive tone
- Update and manage patient records in the CRM system
- Follow call scripts, workflows, and scheduling protocols consistently
- Meet daily and weekly call and scheduling targets
Required Qualifications
- Excellent English communication skills (verbal and comprehension) non-negotiable
- Proven experience handling high call volumes in a call center or similar environment
- Strong confidence on the phone and ability to build rapport quickly
- CRM management experience, specifically GoHighLevel
- Strong attention to detail and ability to multitask in a fast-paced setting
Preferred Qualifications
- Prior sales or appointment-setting experience
- Background or exposure to mental health services or TMS (Transcranial Magnetic Stimulation) is a plus
- Experience working with healthcare or patient-facing roles
Skills & Competencies
- Professional phone presence
- Time management and organization
- Empathy and emotional intelligence
- Ability to handle objections and sensitive conversations calmly
- Tech-savvy and quick to learn systems and processes
Work Expectations
- Must be comfortable with performance metrics (call volume, booking rates, CRM accuracy)
- Reliable internet connection and quiet work environment (for remote roles)
