Medical Operations Assistant

Client Overview

We are a growing clinical laboratory serving nursing homes and long-term care facilities across the healthcare system. Through a combination of reliable laboratory services and custom technology solutions, we support healthcare providers in delivering timely and accurate patient care. As we continue to expand, we are seeking detail-oriented professionals who can contribute to our mission of operational excellence and healthcare innovation.

Role Overview

We are looking for highly organized and detail-oriented Medical Data Entry & Operations Coordinators to support critical laboratory operations. This role plays a key part in ensuring timely and accurate processing of laboratory results that directly impact patient care. You will work within a structured, shift-based operations environment supporting continuous 24/7 coverage.

As the organization grows and automation increases, your responsibilities will gradually shift from manual data entry toward system monitoring, quality assurance, and operational oversight.

Hours: 40 hours per week per assistant

Work Arrangement: Must be open to shifting schedules, including nights, weekends, and rotating coverage

24/7 Coverage Model (Sample Structure)

To ensure continuous operations, the team follows a rotating 24/7 shift system with 5 assistants, each working 8-hour shifts with no overlaps (one person per shift).

Standard Daily Coverage (8-hour shifts)

• Shift 1: 12:00 AM – 8:00 AM
• Shift 2: 8:00 AM – 4:00 PM
• Shift 3: 4:00 PM – 12:00 AM

Each shift is fully covered by one assigned assistant per day.

The staffing model consists of three core shift-assigned assistants, while two additional assistants rotate across shifts and rest days to provide flexibility and continuous 24/7 coverage.

Responsibilities

• Manually enter laboratory results received via fax into the laboratory information system with a high level of accuracy
• Continuously monitor the laboratory information system to ensure all results are processed within required turnaround times
• Escalate missing, delayed, or incomplete results to the appropriate personnel and track resolution
• Review and verify data accuracy to maintain quality and compliance standards
• Assist with dispatching and scheduling coordination for phlebotomist field teams
• Track and manage inventory levels for blood and urine collection supplies across multiple locations
• Maintain operational spreadsheets, logs, and documentation systems
• Support process improvement initiatives as automation and workflow enhancements are implemented
• Transition from primarily manual data entry responsibilities to system monitoring and quality assurance functions as processes evolve
• Act as a receptionist for incoming calls (minimal)

Requirements

• Previous experience in healthcare administration, medical data entry, or a related healthcare support role
• Strong understanding of medical terminology and healthcare administrative processes
• HIPAA certification and knowledge of healthcare privacy and compliance requirements
• Experience working with laboratory information systems, EMRs, EHRs, or similar healthcare software platforms
• Experience with inventory tracking, scheduling coordination, or operational support functions
• Comfortable learning and working within custom software platforms
• Must be open to shifting schedules, including overnight and weekend coverage

Independent Contractor Perks

• Health insurance in eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.