Summary Of Responsibilities
- To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
- Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
- Execute drug safety data management processes a combination of call intake, call dialogue documentation, peer review, case follow-up.
- Perform and support different activities as assigned tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- Assume responsibility for quality of data processed.
- All other duties as needed or assigned.
Qualifications (Minimum Required)
- Completed any of the following life science/healthcare degree: Nursing, Pharmacy, Physical Therapy, Medical Technology, Radiologic Technology
- 1 year or more of INBOUND VOICE call center experience
- Healthcare account experience
- Business to conversational English language communication skills (both written and oral)
Learn more about our EEO & Accommodations request here.
