Job Description
Requirements
Bachelor's degree in healthcare administration, hospitality, business, or a related field preferred.
3 year supervisory experience in healthcare, patient services, hospitality, or concierge operations.
Strong understanding of patient experience principles and service excellence standards.
Excellent communication, conflict resolution, and interpersonal leadership skills.
Ability to manage multiple priorities in a fast-paced, patient-facing environment.
Knowledge of healthcare privacy regulations and professional confidentiality practices.
Proficiency with scheduling systems, office software, and service tracking tools.
Strong organizational skills with attention to detail and follow-through.
Responsibilities
Supervise daily activities of the medical concierge team and assign workloads effectively.
Ensure patients and families receive timely, personalized, and professional assistance.
Handle escalated service issues, complaints, and special patient requests with discretion.
Coordinate appointments, referrals, transportation, admissions, and discharge-related support.
Monitor service quality metrics and implement improvements to enhance patient satisfaction.
Train, coach, and evaluate concierge staff on service standards and communication practices.
Collaborate with clinical and administrative departments to streamline patient experiences.
Maintain compliance with privacy regulations, internal policies, and documentation standards.
