Job Description
Requirements
Bachelor's degree preferred in a relevant field
5 years Experience in healthcare, hospitality, patient services, or concierge operations
Previous Supervisory Or Team Lead Experience Preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to handle sensitive information with discretion and professionalism
Familiarity with scheduling systems and office software
Problem-solving skills and a calm approach under pressure
Commitment to high service standards and patient satisfaction
Flexible availability based on operational needs
Responsibilities
Assist in supervising daily medical concierge operations and staff coverage
Coordinate patient appointments, transportation, and special service requests
Support VIP, executive, or international patient service arrangements
Respond to patient and family inquiries with professionalism and empathy
Resolve escalated service concerns and communicate updates promptly
Collaborate with clinical and administrative teams to streamline patient support
Monitor service quality, workflow efficiency, and patient satisfaction trends
Help train, coach, and onboard concierge team members
Maintain accurate records of requests, follow-ups, and service outcomes
Ensure compliance with privacy, safety, and organizational policies
