Salary:PHP 30,000- PHP 35,000/ month
Job Description:
- Manage incoming calls from patient, healthcare customers and service providers
- Deliver accurate information and support regarding healthcare policies and procedures.
- Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
- Maintain thorough documentation of customer interactions and transactions.
- Adhere to HIPAA and other relevant healthcare regulations.
- Coordinate with other departments to escalate and resolve complex matters efficiently.
Minimum Qualifications:
- Consultancy role with a minimum 6-month contract
- At least 1-2 year of customer service, call center, or healthcare related experience preferred.
- Basic understanding of medical billing, insurance claims, and healthcare terminology
- Strong communication and interpersonal skills.
- Ability to handle inbound calls professionally and efficiently.
- Strong attention to detail, accuracy, and excellent time management skills are essential.
- Must possess excellent communication skills in English, both written and verbal.
- Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.
- Must demonstrate the ability to work with and protect confidential information.
- Able to work from home with reliable internet and a backup connection.
Others:
- Work from Home
- Equipment/ company computer is provided
