Medical Biller & Administrative Coordinator - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a highly organized, proactive, and experienced Medical Biller & Administrative Coordinator to support our client's Occupational Therapy and Physical Therapy practice in Colorado. This remote, full-time role requires excellent communication, strong problem-solving skills, and the ability to work independently while managing essential billing, scheduling, and administrative workflows.

Medical Billing & Insurance Management

• Manage the full end-to-end billing cycle for OT/PT services.

• Handle Medicaid billing, including submitting claims, correcting errors, and navigating state-specific processes.

• Process, track, and submit prior authorization requests.

• Follow up on unpaid, delayed, or denied claims.

• Ensure accurate posting of payments and reconciliation of patient accounts.

• Maintain compliance with CPT/ICD-10 coding requirements and payer billing regulations.

• Run weekly and monthly financial and billing reports for management review.

Administrative & Patient Coordination

• Call new patients to schedule initial evaluations and collect required intake information.

• Communicate with physician offices to obtain signed plans of care, referrals, and documentation needed for billing.

• Follow up routinely with referral sources and physician offices via email and phone.

• Transfer patient data, notes, and schedules from CRM to EMR systems accurately.

• Provide clear explanations of insurance benefits to patients and address billing questions.

Process Management & Communication

• Follow current SOPs (Standard Operating Procedures) and update them as needed to improve efficiency and accuracy.

• Communicate with the practice owner every morning (start-of-day check-in) and every evening before logging off.

• Work independently with minimal supervision while maintaining accountability and consistent productivity.

• Proven experience as a Medical Biller in a healthcare setting (OT/PT experience strongly preferred).

• Experience with Medicaid billing, prior authorizations, and appeals.

• Proficiency with HelloNote EMR, Go High Level, and Inovalon preferred.

• Strong understanding of CPT/ICD-10 coding and insurance verification.

• Excellent communication skillsverbal, email, and phoneespecially when working with referral sources and physician offices.

• Highly organized, detail-oriented, and capable of managing multiple priorities independently.

• Reliable internet connection and a dedicated home office setup.

• Ability to work full-time during Colorado business hours.

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families across the globe.