Medical Assistant Orthopedics, Sports Medicine & Physical Therapy | Permanent WFH

We are seeking a highly organized, compassionate, and detail-oriented Medical Assistant (Health Guide) to support a fast-paced healthcare practice specializing in orthopedics, sports medicine, and physical therapy.

The ideal candidate will serve as a primary point of contact for patients, facilitating seamless virtual patient interactions, managing appointment scheduling, conducting patient intake, and providing essential administrative and clinical coordination support.

This role requires excellent communication skills, strong multitasking abilities, and confidence in assisting patients through video consultations, phone calls, and other virtual communication platforms.

Key Responsibilities

Patient Intake & Virtual Assistance

• Conduct comprehensive patient intake assessments, gathering medical histories, symptoms, demographics, and other relevant information.
• Assist patients through video calls, ensuring a smooth and professional virtual healthcare experience.
• Guide patients through orthopedic, sports medicine, and physical therapy care processes.
• Address patient inquiries and coordinate concerns with appropriate healthcare providers.
  
  

Appointment Scheduling & Patient Communication

• Schedule, confirm, reschedule, and manage patient appointments efficiently.
• Handle inbound and outbound patient calls using RingCentral or similar communication platforms.
• Coordinate patient follow-ups, appointment reminders, and other scheduling requirements.
• Maintain professional and empathetic communication with patients, providers, and internal teams.
  
  

Patient Education & Care Coordination

• Educate patients on pre-procedure and post-procedure care instructions based on established clinical guidelines.
• Reinforce prescribed physical therapy exercises, recovery instructions, and treatment plans as directed by healthcare providers.
• Facilitate communication between patients and healthcare professionals to ensure continuity of care.
• Escalate clinical concerns to the appropriate healthcare providers promptly.
  
  

Medical Documentation & Administrative Support

• Accurately record, update, and maintain patient information in electronic medical records (EMR/EHR) and client systems.
• Support daily administrative operations, patient documentation, and workflow coordination.
• Ensure patient records are complete, organized, and updated in a timely manner.
• Manage multiple administrative and patient-facing responsibilities while maintaining accuracy and efficiency.
  
  

Compliance & Quality Assurance

• Maintain strict compliance with HIPAA regulations and patient confidentiality standards.
• Ensure a secure, organized, and professional virtual working environment.
• Follow established healthcare protocols, documentation standards, and operational procedures.
• Contribute to process improvements that enhance patient satisfaction and operational efficiency
  
  

Qualifications

• Previous experience as a Medical Assistant, Virtual Medical Assistant, Patient Care Coordinator, or similar healthcare support role.
• Experience supporting orthopedic, sports medicine, physical therapy, or musculoskeletal healthcare practices is highly preferred.
• Strong understanding of medical terminology, patient intake procedures, and healthcare administrative workflows.
• Experience handling patient interactions through video consultations and phone-based communication.
• Proficiency in EMR/EHR systems and patient documentation.
• Familiarity with RingCentral or similar VoIP communication platforms is an advantage.
• Excellent verbal and written English communication skills.
• Strong organizational, time management, and multitasking abilities.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Ability to work independently in a fast-paced, remote healthcare environment.
• Familiarity with orthopedic injuries, sports-related conditions, rehabilitation, and physical therapy workflows.
• Experience coordinating virtual consultations and telehealth appointments.
• Proven ability to manage high-volume patient communications while delivering excellent patient service.
• Amenable to work during US hours
• Must be willing to undergo a background check as part of the hiring process.
  
  

Perks

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary
  
  

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Who are we

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.