Medical Administrative Assistant (Psychiatric Medication Specialist)

About the Role

We are seeking an experienced, detail-oriented, and highly proactive Medical Administrative Assistant specializing in Psychiatric Medication Coordination.

In this role, you will serve as a vital backbone to our clinical practice, managing complex psychiatric medication workflows, patient inquiries, insurance prior authorizations, and practice billing. We are looking for a critical thinker who takes complete ownership of their tasks, thrives in an evolving practice environment, and can work independently without needing step-by-step direction.

Key Responsibilities:

• Psychiatric Medication Management & Coordination: Oversee medication workflows, handle prescription refills, coordinate psychiatric medication orders, and perform Prescription Drug Monitoring Program (PDMP) checks.
• Pre-Charting & Clinical Support: Prepare patient charts prior to appointments, ensuring all psychiatric medical histories and relevant documentation are up-to-date.
• Prior Authorizations & Insurance Verification: Drive medication prior authorizations to completion and verify patient insurance coverage in a timely manner.
• Practice Billing & Credentialing: Manage psychiatric medical billing, follow up on unpaid claims, and support provider credentialing processes.
• Front Desk & Inbox Management: Handle incoming/outgoing patient phone calls, scheduling/rescheduling appointments, answering inquiries, and managing practice emails efficiently.
• Workflow Optimization: Proactively identify practice inefficiencies and suggest actionable improvements to streamline operations.

Qualifications & Requirements:

NON-NEGOTIABLE REQUIREMENT:

• Direct Psychiatric Medication Experience: You MUST have hands-on, direct experience managing psychiatric medications (e.g., handling psych medication refills, medication coordination, psychiatric pre-charting, or managing psychiatric pharmacy workflows). General medical administrative/medication experience alone will not qualify.

Preferred Qualifications:

• EHR Expertise: Experience with Charm EHR is highly preferred.
• Behavioral Health Background: Prior experience in a psychiatric, mental health, or behavioral health practice setting.
• Administrative Mastery: Proven experience with medical billing/claims follow-up, provider credentialing, and complex prior authorizations.

Ideal Candidate Profile & Working Style

We prioritize candidates who exhibit the following traits:

• Strong Critical Thinker: Able to solve problems independently, evaluate information carefully, and make sound recommendations within your scope.
• Proactive & Self-Driven: Takes initiative rather than waiting for instructions; comfortable taking complete ownership of workflows.
• Adaptable & Resilient: Thrives in a growing, evolving healthcare practice setting and adapts seamlessly to changing priority needs.
• Confident Leader: Possesses the confidence to manage administrative operations independently and offer process improvement suggestions.