About Shore360:
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
Roles and Responsibilities:
- Perform accurate and timely administrative tasks to support clinical operations
- Manage data entry, document preparation, and record updates using medical practice software
- Handle incoming and outgoing emails and general correspondence
- Manage appointment scheduling, including bookings, cancellations, and rescheduling
- Ensure patient records are complete, updated, and compliant
- Respond to patient and referrer enquiries in a timely and professional manner
- Liaise with internal staff and external stakeholders
- Maintain quality control of medical records and systems
- Ensure strict confidentiality and privacy of patient and practice information
- Support patient preparation for consultations, treatments, and referrals
Required Experience:
- At least 2–3 years of experience in administration or reception roles
- Experience working in a fast-paced, high-volume environment
- Proven ability to multitask and manage competing priorities
- Experience handling customer or patient-facing communication
Minimum Qualifications:
- Relevant experience in Administration, Office Support, or similar roles
- Strong knowledge of Microsoft Office/365 applications
- Excellent written and verbal communication skills
A Successful Candidate Must Have:
- Strong organizational and time management skills
- Ability to work independently and within a team
- High level of accuracy and attention to detail
- Strong customer service orientation
- Ability to work effectively under pressure and changing priorities
- Professional, reliable, and confidential in handling sensitive information
Proficient With:
- Microsoft Office / Microsoft 365
- Email and calendar management tools
- Medical or administrative systems (preferred)
Experience Advantage:
- Experience in a medical or healthcare setting
- Familiarity with medical practice software (e.g., Gentu)
- Exposure to specialist clinics or allied health environments
Shore Xtra Perks:
- Day 1 HMO Coverage
- Attendance Bonus – Get a chance to earn up to ₱5,000 every pay run for consistent, perfect attendance.
- Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
- Unlimited Barista Coffee all shift long
- Free Parking & Shuttle
- Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
- Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
- Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
- Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
- Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
