Job Description
About Us:
Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.
Overview
We are seeking a Team Leader to oversee a Philippines-based Care Coordination team that supports geriatricians, general practitioners, and nurse practitioners across Australia.
This role combines hands-on medical administration with team leadership and operational improvement. The successful candidate will help guide the team, improve workflows, develop standard operating procedures (SOPs), and ensure consistently high standards of communication, accuracy, and professionalism across all administrative functions.
Key Responsibilities
Team Leadership
- Lead and support a team of Care Coordinators (medical administrators) based in the Philippines
- Set clear expectations for quality, communication, and productivity
- Provide ongoing coaching, feedback, and training to support team development
- Collaborate closely with the Operations Manager to drive team performance and accountability
Operational Improvement
- Assist in the development and documentation of Standard Operating Procedures (SOPs)
- Standardize workflows and administrative processes across the team
- Identify operational inefficiencies and recommend practical improvements
- Ensure a high level of accuracy, quality, and consistency in administrative work
Clinical Operations Support (Hands-On)
- Coordinate appointments and patient scheduling for clinicians
- Prepare and organize documentation for consultations
- Manage patient communications and follow-ups
- Maintain accurate patient records within practice management systems
- Provide day-to-day medical administration and coordination support
What We're Looking For
- Excellent English communication skills (written and verbal)
- Proven experience leading a healthcare or medical administration team
- Highly organized, reliable, and detail-oriented
- Strong operational mindset with a focus on improving processes and efficiency
- Comfortable balancing leadership responsibilities with hands-on work
- Demonstrates a continuous improvement mindset
Ideal Experience
- Medical administration or healthcare operations
- Leading remote or offshore healthcare teams
- Process improvement, workflow optimization, or SOP development
Why This Role Matters
This role plays a critical part in supporting clinicians who provide care to older adults. The Team Leader will help ensure the care coordination team operates efficiently while strengthening systems, processes, and overall team performance.
This position is ideal for someone looking to move beyond task-based administration and take ownership of team leadership, operational excellence, and continuous improvement.
Work Schedule: 6;00 AM to 3:00 Manila Time, Monday to Friday
Work Set-up: Work From Home (must have at least 20 MBPS Internet speed connection at home)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
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