Ensure the lowest possible level of non-performing loans (NPL) through curing, remedial actions, or account write-offs.
Manage the organic workforce and partner with outside service providers (OSPs) to ensure execution meets established standards.
Key Responsibilitie
sNPL Management: Attain NPL budgets for the MC Loans product by monitoring accounts and implementing actions for curing, flow rates, and outstanding balances
.Performance Monitoring: Identify, monitor, and review Key Performance Indicators (KPIs) to measure productivity and aid in achieving budget targets
.Team Leadership: Lead the Collections Unit to ensure duties are accomplished with high quality and efficiency; manage capacity planning and resource allocation within budget
.Policy Development: Formulate and implement policies, procedures, and directives to meet bank and product targets
.Innovation: Lead the development of innovative solutions to improve work processes
.Strategic Partnerships: Maintain professional engagement with OSP managers and provide strategic direction
.Compliance & Culture: Champion the bank's DNA (Mission, Vision, Values) and ensure team compliance with Risk, Audit, and Information security policies
