Massive Hiring Customer Support for Premium Cable Account

About The Opportunity

A fast-scaling customer experience partner serving premium cable and streaming entertainment brands across North America and APAC. We deliver high-touch, premium-tier support for subscribers of top-tier cable and digital TV services, ensuring seamless onboarding, billing clarity, troubleshooting, and retention—all within a modern, tech-enabled contact center environment in the Philippines.

Role & Responsibilities

• Handle inbound/outbound calls for premium cable subscribers, resolving billing, service, and technical issues with empathy and speed.
• Guide new customers through activation, channel setup, and device pairing using CRM tools and remote diagnostic workflows.
• Proactively identify churn risks and deliver retention offers aligned with brand guidelines and compliance protocols.
• Accurately document interactions and update customer records in Salesforce or Zendesk-based CRM platforms.
• Collaborate with technical teams to escalate complex issues and follow up until resolution.
• Adhere to SLAs, quality metrics, and script accuracy while maintaining a brand-aligned tone of voice.
  
  

Skills & Qualifications

• Salesforce
• CRM
• Call Center Operations
• Customer Retention
• Billing Support
• Technical Troubleshooting
• Experience with cable TV or streaming platforms
• Fluency in American English with neutral accent
• Cross-functional escalation coordination
  
  

Benefits & Culture Highlights

• Competitive base salary + performance bonuses + night shift differentials
• Modern, air-conditioned office with free meals, transport, and wellness perks
• Career growth path into team lead, QA, or operations roles within 6–12 months
  
  

Skills: salesforce,customer retention,proactive customer service