Massive Hiring Customer Support Agents

We are excited to announce Massive Hiring for Customer Support Agents as part of our GRAND JOB FAIR 2026. This is a fantastic opportunity to join TORCH Solutions in a full-time position based in Cebu, Central Visayas. As a Customer Support Agent, you will be the vital link between our company and our valued clients, providing outstanding support and resolving customer inquiries with professionalism and efficiency. This role is integral to our commitment to delivering exceptional customer experiences and maintaining our reputation for service excellence.

What you'll be doing

Handling inbound and outbound customer calls in a professional and courteous manner

Addressing customer inquiries, concerns and complaints with empathy and efficiency

Providing Accurate Information About Products, Services And Company Policies

Resolving customer issues on the first contact whenever possible

Documenting customer interactions and maintaining detailed records in the system

Following established protocols and quality standards to ensure consistency in service delivery

Collaborating with team members and supervisors to address complex or escalated issues

Meeting or exceeding performance targets including call handling time, customer satisfaction ratings and first-call resolution rates

Identifying opportunities to upsell or cross-sell products and services where appropriate

Participating in ongoing training and development programmes to enhance skills and product knowledge

What we're looking for

High school diploma or equivalent qualification at minimum

Excellent verbal and written communication skills in English

Strong listening and problem-solving abilities with a customer-first mindset

Ability to handle multiple calls and manage time effectively in a fast-paced environment

Patience, professionalism and emotional intelligence when dealing with customers

Basic computer literacy and comfort with learning new systems and software

Reliable attendance and punctuality

Prior customer service or call centre experience is preferred but not essential

A positive attitude and willingness to go the extra mile for customer satisfaction

Perks and Benefits

Up to ₱70,000 monthly earning (includes night differential, account incentives, allowance)

Up to ₱20,000 sign-on bonus

Free food onsite

Exciting raffle prizes, including an iPad, chocolates, vouchers, rice packs, and microwave

5 sacks of rice for passed FI candidates