Marketing & Operations Assistant

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C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT.

PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

JOB TITLE: Marketing & Operations Assistant

JOB ID: LISDEE1R

INDUSTRY: Wholesaler

LOCATION: LATAM / PH

JOB STATUS: Full Time

WORK SCHEDULE: 9:00 AM – 5:00 PM PST

SALARY: $7 – $9 USD per hour

TARGET START DATE: ASAP

PLEASE NOTE: This role requires a highly proactive, detail-oriented, and adaptable professional who thrives in a fast-paced ecommerce environment. We are looking for someone who can take ownership, anticipate needs, and confidently manage both marketing execution and operational support with minimal supervision.

ROLE OVERVIEW

About the Client:

Our client is a rapidly growing, female founder-led wholesale and multichannel ecommerce business operating several premier brands within the pet industry. They sell across B2C, B2B, and wholesale channels through Shopify, Amazon, Walmart, Instagram, Facebook, TikTok Shop, and global distribution partnerships.

As a lean and fast-moving team, they highly value efficiency, accountability, initiative, and sustainable growth. They are seeking a highly capable Marketing & Operations Assistant who can support marketing execution while also helping streamline daily operations and customer experience.

About the Role:

This is a dynamic and high-impact role ideal for a versatile professional who enjoys balancing creativity, operations, and customer communication. The ideal candidate is proactive, organized, solutions-oriented, and capable of independently managing multiple responsibilities while collaborating closely with the internal team and external partners.

You will play a key role in supporting ecommerce growth, customer satisfaction, marketing initiatives, operational coordination, and executive support within a rapidly scaling business.

KEY RESPONSIBILITIES

1. Digital Marketing & Social Media Execution

Manage and execute organic social media content strategies across Instagram, TikTok, and Facebook

Create and publish engaging content including short-form videos, graphics, and static posts using Canva

Assist in managing and optimizing paid advertising campaigns across Meta Ads Manager, Google Ads, TikTok Ads, and Snapchat Ads

Support ad creative development, A/B testing, and campaign performance monitoring

Manage Klaviyo CRM, including maintaining email/SMS flows, building automated sequences, and launching campaigns

1. Ecommerce & Marketplace Operations

Manage day-to-day Shopify storefront operations including product updates, blog uploads, review moderation, and basic website maintenance

Monitor customer orders and proactively communicate tracking and shipping updates

Manage operations across Walmart Seller Central, TikTok Seller Central, Faire, and WholesalePet

Coordinate with warehouse systems such as Extensiv and TAI to monitor fulfillment, resolve logistical issues, and track inbound inventory

1. Customer Experience & Communication

Respond to customer inquiries via email, live chat, and Google Voice voicemail-to-email systems

Draft polished and empathetic customer responses while utilizing AI tools like ChatGPT effectively when appropriate

Communicate professionally with customers, warehouse teams, distributors, and vendors

Take ownership of customer concerns and ensure timely issue resolution with minimal supervision

1. Administrative & Executive Support

Provide administrative assistance to the CEO, including reminders, operational tracking, and organizational support

Assist with trade show preparation, booth logistics, inventory coordination, and marketing material preparation

Support compliance tasks including State Product Registrations and Tonnage reporting

Coordinate basic bookkeeping tasks such as invoicing and expense tracking through QuickBooks

TECH STACK & TOOLS USED

Ecommerce & Marketplaces:

Shopify, Walmart Seller Central, TikTok Seller Central, Faire, WholesalePet

Marketing & CRM:

Klaviyo, Meta Ads Manager, Google Ads, Snapchat Ads, Canva

Operations & Warehouse Systems:

Extensiv, TAI

Customer Service & Administration:

Gorgias, Google Voice, QuickBooks, Microsoft Office (Excel & Word), ChatGPT

QUALIFICATIONS & SKILLS

Minimum Qualifications:

• 2+ years of experience in digital marketing, ecommerce operations, or social media management
• Working knowledge of paid advertising platforms such as Meta, Google, TikTok, or Snapchat Ads
• Hands-on experience with Shopify or a similar ecommerce platform
• Excellent written and verbal English communication skills
• Strong organizational and multitasking abilities
• Highly proactive, detail-oriented, and comfortable working in a remote, fast-paced environment

Preferred Qualifications:

• Experience working within multi-channel ecommerce businesses (B2B, B2C, and wholesale)
• Advanced experience creating TikTok content and managing TikTok Shop operations
• Familiarity with AI tools and automation workflows to improve operational efficiency
• Previous experience as an Executive Assistant, Operations Coordinator, or high-level Virtual Assistant

WHY JOIN

Growth-Focused Environment:

Join a rapidly scaling ecommerce company with exciting long-term opportunities

High-Impact Role:

Play a key role across marketing, operations, customer experience, and executive support

Creative & Collaborative Team:

Work closely with a passionate founder and a lean, fast-moving team

Career Development:

Gain hands-on exposure across multiple areas of ecommerce, digital marketing, and business operations

Join a growing network of exceptional remote professionals

Submit your application today and take the next step in your career!