Monee is a leading digital payments and financial services provider in Southeast Asia. Monee's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products.
Monee Credit is the financing arm within Monee providing consumers, entrepreneurs, and businesses with more flexibility and freedom to achieve their aspirations. Our products aim to help underbanked or New-to-Credit users get easy access to funds to make more purchases on the Shopee platform
- SPayLater is our consumer financing solution that aims to help our users gain financial freedom with fewer limitations all through a seamless digital experience. SPayLater offers Shopee users the freedom to buy immediately, but with the choice of paying for their purchases later.
- SLoan for Sellers is the Seller/SME Loans product that will allow sellers to take out loans to finance their Shopee business operations.
- SLoans is the Consumer Cash Loans product that will allow users to take out cash loans
Why You'll Love This Role
Be part of a growing, purpose-driven fintech team that is helping reshape the consumer finance landscape in the Philippines. In this role, your insights will directly influence product decisions, customer experience, and business strategy.
- You'll work on initiatives that have real visibility and impact, collaborating with talented professionals who value innovation, curiosity, and continuous learning. Our culture encourages ownership, new ideas, and measurable results, giving you the opportunity to grow alongside a company that is scaling rapidly in the consumer finance space.
Why This Role is Open
We are entering a critical phase of growth and product expansion, and this role will help strengthen our ability to understand customer behavior, anticipate market trends, and build better financial products.
As we launch new initiatives and scale our offerings, we are looking for someone who can turn market insights into actionable strategies that support sustainable growth.
Who You'll Work With
- Business Leaders and Hiring Managers to understand priorities and drive impactful outcomes
- Cross-functional teams including Product, Operations, Finance, Marketing, Risk, and Business Development
- Regional team members supporting broader strategic initiatives
- A collaborative and open team culture that values trust, transparency, and shared success
What You'll Be Doing
- Lead end-to-end research initiatives, including designing and conducting user interviews and surveys to uncover key customer pain points across the user journey
- Support credit and installment product initiatives through competitive benchmarking, usability testing, and market research to help optimize conversion and product performance
- Monitor the FinTech and consumer finance landscape to identify emerging trends, behavioral shifts, and market opportunities
- Provide timely insights and agile reporting to support urgent research requests from stakeholders
- Work closely with Product, Credit BD, Marketing, and Risk teams to translate research insights into actionable product improvements or marketing strategies
- Conduct user research and insight gathering to better understand customer needs, motivations, and barriers
- Continuously track market developments and evolving consumer behaviors to inform business decisions
- Support cross-functional strategic initiatives by delivering quick-turnaround research and data-driven insights
What Success Looks Like in This Role
- Research insights are delivered quickly, clearly, and with strong business relevance
- Market trends and customer behavior are proactively identified before they become industry shifts
- Research findings are successfully translated into product improvements, marketing initiatives, or strategic decisions
- You become a trusted partner for stakeholders seeking data-driven insights
What You'll Gain
- Exposure to real fintech product development
- Experience working on credit and lending products
- Opportunity to shape customer experience at scale
What We're Looking For
- 12 years of experience in financial research, market research, or consumer insights
- Experience using Microsoft Office or similar tools for data analysis, reporting, and quality monitoring
- Ability to thrive in a fast-paced, high-growth environment where priorities evolve quickly
- Strong analytical thinking and attention to detail
- Curiosity and adaptability, with the ability to translate data into meaningful insights
- Strong communication and collaboration skills when working with multiple teams
