Ensures a consistent and excellent customer service
Assists the team to develop, manage and service the customers
Translate all relevant documents from Chinese (Simplified) to English
Conduct Employment Check via Phone or Email using the required language
Follow up on monthly payment for the non-res client (China, Hong Kong, Macau, Taiwan)
Discuss approved loan to the client via Phone or Email using the required language
Communicate with and engage Chinese language Brokers and Borrowers
Interpret Chinese language documents relating to income and financial position
Manage time effectively, while working on multiple tasks; ensuring that Service Level Agreements are always met in line with policies and procedures
Work in a task based tracking system to monitor productivity, efficiency and accuracy
SELECTION CRITERIA:
Bachelor's/College Degree in Finance or any Business-related course are most desirable
Proficient in Microsoft Office
Ability to communicate effectively in English and Mandarin, both verbally and in writing
Confident spoken Mandarin
Ability to read and accurately interpret Chinese language documents, such as pay slips, tax returns, bank statements, and statements of assets and liabilities
Preferably 1-4 Yrs of work experience
Experience in the finance industry or Business Process Outsourcing (BPO) is an advantage
