Mandarin Speaking Customer Service Officer

0-2 Years

This job is no longer accepting applications

Job Description

Salary Range: Based on experience and results of interview

Office Location: Makati City, Philippines.

Working Schedule: Shifting, 3 days-off per week. 12 working hours with 2 hours break

Job Purpose:

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Responsibilities:

Serve as the primary point of contact for customers based in China, ensuring exceptional service and building strong customer relationships.
Engage with customers through live chat, telephone, email, providing timely and accurate responses to their inquiries.
Maintain a record of customer interactions, including inquiries, comments, complaints, and the actions taken to address them.
Handle and resolve customer complaints by gathering and evaluating relevant data, providing effective solutions, and ensuring customer satisfaction.
Communicate and coordinate effectively with internal teams to ensure seamless customer service delivery.
Perform ad hoc duties assigned by the team leader, demonstrating flexibility and adaptability in a dynamic work environment.

Requirements:

Excellent verbal and written communication skills in Mandarin
Willingness to work in shifting schedules
Fresh graduates are encouraged to apply, prior experience in customer service/call center is preferred.
Service-minded individual with a genuine interest in helping and working with customers.
Team player who actively supports colleagues, fosters excellent team spirit, and contributes to a positive work environment.
Effective problem-solving skills with a calm and patient attitude, particularly when handling customer complaints and addressing upset customers.
Able to handle customer complaints and deal effectively with upset customers

Benefits Provided: