Mandarin Healthcare Support Specialist (Salary is up to Php 160,000)

BENEFITS :

Industry: American Healthcare Company
Schedule: Dayshift Schedule
Salary: Php 160, 000
Monthly Allowances
Discount for Company products

JOB DETAILS :

Company Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse team.

Position: Mandarin Healthcare Support Specialist
Industry: American Healthcare Company
Location: BGC, Taguig City
Schedule: Dayshift Schedule
Salary: Php 160, 000
Work Set-up: Full Onsite for the first 6 months | Hybrid - 1 Day Work From Home per Week

BENEFITS:
HMO + 2 dependents for Free (Day 1)
Life Insurance (Day 1)
Leave credits: 12 VL and 12 SL (convertible to cash) (Day 1)
Discount for Company products
Monthly Allowances: Php 9,400 (Taxable) included in Package
Annual Merit Increase
13th Month Pay
Government Mandated Benefits
Other benefits will be discussed by the company

REQUIREMENTS OF THE JOB:
Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Bachelor's degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
Having strong analytical and problem-solving skills, with the ability to resolve complex technical issues.
Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.
Ability to work independently, manage multiple priorities, adapt to changes, and perform effectively in a fast-paced environment.

RESPONSIBILITIES OF THE JOB APPLICATION:
Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Recruitment Process:
Paper Screening
Initial Interview with TA
Onsite Assessment (Written Assessment in Mandarin + English)+ Onsite HM Interview
Language Assessment (Panel Interview)
Job Offer

HOW TO APPLY:

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