Use Your Mandarin Skills to Guide Students into Top Universities Worldwide
Fluent Mandarin talent is in high demand-and this role places your language expertise at the center of life-changing student journeys. As a Mandarin Customer Support Specialist, you will support students, education counsellors, and university partners through key admissions and enrollment milestones across the US, UK, and Australia. Your work will directly improve student outcomes, strengthen university growth, and create a long-term international career path with Emapta in a stable, people-first workplace built for high performers.
Role Snapshot
Employment Type: Full time
Shift: Day Shift (Primary schedule: 9:00 AM to 6:00 PM; may adjust based on business needs), Weekends Off
Work Setup: Onsite, Makati
Benefits
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Language Premium
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- Fully customized Emapta laptop with peripherals
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- Fluent Mandarin skills required, including professional speaking, reading, writing, and comprehension for customer or student support
- StrongEnglish communication skills for coordination, documentation, and stakeholder support
- Bachelor's degree or equivalent education, training, and relevant experience
- At least 3 years of experience in customer service, student support, admissions, international education, or related roles
- Must be willing to work onsite
- Able to support Mandarin-speaking customers or students with varying English proficiency and explain complex processes clearly in Mandarin and English
- Strong relationship-building skills with experience working in multicultural environments
- Highly organized, adaptable, and able to manage priorities, solve problems, exercise sound judgment, and learn new tools, systems, processes, and compliance requirements
- Knowledge of US, UK, or Australian higher education, immigration, and compliance requirements is preferred
- Experience in student admissions, recruitment, international education, education counsellor support, or higher education services is an advantage
- Experience with chat, email, messaging support, Salesforce, or similar CRM platforms is preferred
Responsibilities
- Assist prospective students and education counsellors in understanding admission offers and guide them through confirmation and enrollment processes
- Serve as the first point of contact for education counsellor queries across all tiers related to admissions policies, applications, and status updates
- Deliver accurate and timely responses to student and counsellor inquiries via chat, email, and phone
- Research information from multiple sources and apply sound judgment to resolve complex or unclear situations
- Build effective working relationships with internal and external stakeholders
- Support admissions operations by resending documents, processing basic requests, and clarifying offer conditions or application requirements
- Provide clear guidance on admissions processes and requirements
- Support pipeline management to progress applications and deliver actionable insights for conversion activities
- Refer and escalate issues to appropriate departments, ensuring all risks, flags, and opportunities are raised accordingly
- Maintain accuracy and quality of data entered into all systems
- Meet SLAs related to response times and customer satisfaction
- Adhere to Australia, UK, and US compliance requirements
- Attend training sessions to stay aligned with admissions policies, compliance standards, and system updates
About the Client
INTO University Partnerships is a global leader in international education partnerships, connecting students with top universities across the US, UK, and Australia. Since 2005, they have supported over 150,000 students from more than 180 countries, building pathways to academic and career success. Operating in over 120 countries with a vast partner network, they are recognized for innovation in admissions and digital learning, earning multiple international awards for excellence and consistently delivering high-impact, student-centered education solutions.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
