Mandarin CSR

Job Overview

We are looking for a clear, empathetic, and communicative Mandarin-Speaking Customer Service Representative to join our support team. In this role, you will act as the primary point of contact for our Mandarin and English-speaking customers, assisting them with inquiries, product information, and issue resolution across phone, email, and live chat.

No prior customer service experience is required—if you possess fluent Mandarin and English language skills across listening, reading, writing, and speaking, we will provide all the job-specific training you need to succeed! Prior experience in customer service, call centers, or hospitality is a welcome plus.

Key Responsibilities

• Active listening during customer calls in both Mandarin and English to comprehend customer requests quickly and accurately.
• Read, interpret, and respond to incoming customer inquiries received via email, ticketing systems, or live chat.
• Speak clearly, professionally, and warmly in both languages to assist customers with orders, account updates, and general inquiries.
• Document customer interactions accurately in English or Chinese in our internal system.
• Collaborate with team members to resolve customer concerns efficiently.

Qualifications & Language Requirements

• Verbal / Speaking: Fluent and clear spoken communication in both Mandarin and English with a professional tone.
• Listening / Hearing: Strong auditory comprehension to understand native dialects, varying accents, and complex customer requests over the phone or headset.
• Reading: Strong reading comprehension in both English and Chinese (Simplified and/or Traditional) to read customer messages, knowledge base articles, and policy documents.
• Writing: Proficiency in written English and Chinese typing (Pinyin/Zhuyin) to send clear, grammatically correct emails and chat responses.