Managing Director

1. Strategic Leadership
. Develop and execute the clinic's vision, mission, and strategic plan.
. Identify growth opportunities, partnerships, and new healthcare services.
. Lead business development initiatives to expand market presence.
. Monitor healthcare industry trends and competitive landscape.

2. Operational Management
. Oversee daily clinic operations across all departments.
. Ensure efficient patient flow, scheduling, and service delivery.
. Drive continuous improvement initiatives to enhance operational efficiency.
. Implement policies and procedures that support quality healthcare services.

3. Clinical Governance & Quality
. Partner with Medical Directors and physicians to maintain high clinical standards.
. Ensure compliance with healthcare regulations, accreditation standards, and licensing requirements.
. Monitor quality metrics, patient safety indicators, and clinical outcomes.
. Lead risk management and incident resolution processes.

4. Financial Management
. Own clinic P&L (Profit & Loss) accountability.
. Develop annual budgets and financial forecasts.
. Monitor revenue, profitability, and cost management.
. Identify opportunities to increase revenue and optimize costs.
. Oversee billing, collections, insurance relationships, and reimbursement processes.

5. People Leadership
. Lead multidisciplinary teams including physicians, nurses, allied health professionals, and administrative staff.
. Drive workforce planning, recruitment, retention, and succession planning.
. Establish performance goals and accountability measures.
. Promote a culture of patient-centric care and employee engagement.

6. Patient Experience
. Ensure exceptional patient satisfaction and service excellence.
. Address escalated patient concerns and complaints.
. Implement patient experience improvement programs.
. Monitor patient feedback and quality indicators.

7. Regulatory Compliance
. Ensure adherence to healthcare laws, privacy requirements, and ethical standards.
. Maintain compliance with Department of Health regulations and local healthcare authorities.
. Prepare for audits, inspections, and accreditation reviews.

8. Stakeholder Management
. Build relationships with physicians, healthcare providers, insurers, regulators, and community partners.
. Represent the clinic with government agencies and healthcare organizations.
. Report organizational performance to owners, investors, or board members.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.