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Job Title:
Manager, TransformationJob Description
1. Innovation Leadership-Drive, deliver, and deploy various Innovation Initiatives
-Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
-Provide end to end assessments and customer journey map to streamline the process and propose the
applicable automation tools and process improvement
-Lead ideation sessions with the account and co-innovation with the client
-Replicate best practices applicable to the account
-Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of
any Hypercare status
-Provide awareness and/or trainings on Automation, Roots, and Six Sigma
Location:
PHL Quezon City - Tera Tower 16th FloorLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
Concentrix was founded in 1983, its heritage can be traced back to 1973 to its insurance administration business solutions and services which were acquired in 2013 by Concentrix from IBM.Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006. Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business(known as IBM Daksh) and the Minacs Group Pte.
Job ID: 124768361
Skills:
Customer Success, Salesforce, Technical aptitude, Security or SaaS sales experience, Service background, CRM solution
Skills:
Problem Solving, Market Research, Report Generation, Team Collaboration, Project Management, Negotiation Skills, crm software, Data Analysis, Process Improvement, Client Relations
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