Own the Digital Storefront That Drives Millions of Subscriptions
As a Manager Shopfront Operations, you lead the end-to-end management of digital subscription shopfronts, ensuring accurate implementation of offers, pricing, and customer journeys. You collaborate across teams to deliver seamless, conversion-driven experiences.
This role is critical in driving subscription growth and customer engagement at scale. Build a long-term global career with Emapta, where top 1% talent thrives in a top 1% environment-leading operations, optimizing performance, and delivering impact.
Job Overview
Employment type: Full-time
Shift: Day Shift, Consecutive Off
Salary: Earn up to PHP200,000
Work setup: Onsite, Megatower, Ortigas
The Qualifications We Seek
- Tertiary qualification in Business, Marketing, Digital Media, Operations, Information Systems or a related field, or equivalent practical experience
- Experience: 5 years in digital operations, CMS/shopfront management, e-commerce, subscription operations or similar roles
- Prior team leadership experience in an operational or service environment
- Hands-on experience with:
- Web CMS and/or commerce platforms
- Ticketing and workflow tools (e.g. Jira, ServiceNow, Asana)
- Basic reporting/analytics via BI tools or dashboards (e.g. Looker Studio, Power BI)
- Experience within media, telco, SaaS or other subscription-based businesses is highly desirable
Your Daily Tasks
Shopfront Operations Ownership
- Manage day-to-day subscription shopfront operations (web and app) across mastheads and products
- Translate commercial requirements (offers, pricing, campaigns, tests) into clear configurations, tickets, and run sheets
- Oversee build, testing, and deployment aligned with pricing, brand/legal, and technical standards
- Maintain a prioritized pipeline for BAU, campaigns, tests, and major initiatives
Governance, Quality & Risk Management
- Enforce standards, SOPs, and approval workflows across Pricing, Legal, Product, and Marketing
- Implement QA, regression testing, and monitoring for all changes
- Own incident and issue management for defects, coordinating with Tech, Product, and Operations
- Maintain accurate configuration and change logs for audit and analysis
Stakeholder Partnership & Planning
- Act as primary contact for Pricing, Growth, Retention, Product, and Tech teams
- Support planning by advising on feasibility, timelines, dependencies, risks, and test design
- Define shopfront requirements for transformation programs and product launches
Team Leadership & Offshore Coordination
- Lead and coach onshore and offshore teams, ensuring quality, timeliness, and clear communication
- Provide training, templates, and instructions for consistent execution
- Run regular huddles and workflow reviews to manage priorities and blockers
Optimization & Continuous Improvement
- Identify opportunities to standardize, templatize, and automate shopfront processes
- Use data (conversion, errors, deployment speed, incidents) to drive improvements
- Promote a test-and-learn approach with Experimentation and Insights teams
Exciting Perks Await!
- Competitive Salary Package
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- HMO coverage with free dependent upon regularization
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
