Job Description
Join a High-Performance Culture That Drives Innovation and Excellence
At
Vertiv, we don't just hire talent—we
cultivate leaders who
drive innovation and
engage teams to push the limits of what's possible. As a global leader in
critical digital infrastructure, we are scaling up to meet the demands of
AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Job Responsibilities
- The Manager, Service Operations leads the back-office teams responsible for Procurement, Vendor Management, Order Management, and Service Data Management, each delivered through a team leader or supervisor.
- The role is accountable for SLA compliance, processing accuracy, and data integrity across these functions, supporting Vertiv's Americas Services business through process discipline and continuous improvement.
- Success requires strong operational and people management capability, analytical skills, and a customer-focused mindset, along with the ability to manage through leaders and coordinate across supply chain, field operations, sales support, and finance.
Qualifications
- 10+ years of progressive experience in services process, customer support, or business process operations.
- With 3 to 4 years managing team leaders or supervisors (managing-managers experience), not solely individual contributors.
- Proven track record running multi-team operations through a leadership layer in a shared services or global business services environment supporting procure-to-pay, order-to-cash, or data management functions.
- Demonstrated experience implementing process improvements, ensuring data quality, and driving measurable results in operational support functions. Experience with procurement, order management, or supplier coordination required.
- Amenable to
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
- Transparent and Open Communication
