About Us:
Join our World of Talent.
Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.
Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.
https://www.weareams.com/
The Role:
Work arrangements :- onsite daily for initial 3-4 months which will be reduced 2X a month once stabilized.
Are you a skilled leader with an eye for detail and a passion for optimizing processes Let's talk! We would love to hear from you!
The Manager will work closely with the key assigned client account(s) to ensure that the day-today services are provided effectively and efficiently, in compliance with the account's service level and contractual obligations. Liaising closely with the applicable onsite recruitment team for each client, the Manager will help provide optimum performance and will act as the primary point of escalation for any operational issues.
They will be responsible for reporting performance and progress of all client accounts in accordance with the agreed governance arrangements.
They will monitor for any trends or challenges, with a view to determining continuous improvement strategies.
Key Accountabilities:
What you'll be doing:
- Act as a coach and mentor to all individuals in support roles, managing so that they are optimizing resources, delivering a strong governance process (e.g., adherence to defined processes, following up agreed actions, and setting effective operational measures & targets).
- Role model leadership for all people within Administration teams.
- Accountability for managing administration team(s) to work in the most efficient way to deliver expected results.
- Ensure all relevant AMS global processes are utilized and promoted correctly within account(s) by providing appropriate guidance to our Team Leaders.
- Determine productivity is achieved in line with agreed Service Level Agreements (SLAs) / Key Measurements.
- Act as a focal point of escalation. Objectively analyze and review any issues raised to a
- swift and acceptable resolution. Monitor issues escalated with a view to spotting any
- trends which may point to an opportunity to affect change.
- Attend Client meetings with AMS account teams as applicable to present/report upon
- performance or the services delivered.
- Work closely with the AMS Account Teams to ensure client satisfaction and to scope any enhancements/changes to the service working closely with AMS Team Leaders to evaluate any impact on the team size/structure.
- Best practice and operational excellence through process efficiency review and
- implementation of improvement plans.
- Drives efficient usage of digital Automation or technology available to the team
- Manage the scope, governance, and compliance of the contract through team activity; identify and tackle scope creep.
- Work closely with the Senior Manager for Client Services or the Client Operations Director for the account(s) to understand the forecast requirements. Using the agreed scaling method for each account, ensuring that the Alexander Mann Solutions team operations are scaled accordingly.
- Work together with AMS Business Intelligence team to inform the creation of reporting templates, metrics, and processes based on knowledge of business requirements.
- Liaise with Senior Manager for Client Services or the Client Operations Director for the account(s) to receive updates on their activity and ensure risk registers, and account plans are known about and being supported.
- Put in place effective reporting approaches so that the performance of the team(s) can be measured (and compared) as applicable to the services delivered.
Skills & Experience:
You'll need to demonstrate:
- Excellent English business communication skills, written and oral, plus any client specific languages as required.
- Strong team management and client management experience
- Demonstrated ability to build a position as a trusted advisor, can work in a collaborative manner and influence senior stakeholders.
- Experience working on significant volume delivery projects.
- Experience in the analysis and delivery of complex reports to tight deadlines
- Able to manage and prioritize concurrent projects.
- Experience in identifying and introducing process innovations.
- Strong working knowledge of all Microsoft packages such as Excel, Word, Outlook, and PowerPoint
Other:
Why AMS
At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.
We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.
We offer:
- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Flexible working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the world's leading recruitment companies
*Details may vary slightly depending on your location, local labor law, etc.
Our culture of inclusion and belonging.
We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [Confidential Information] or make a member of our Talent Acquisition team aware at any time.
Hit the Apply now button to get your journey started!
