Manager, Quality Engineering

Job Summary

We are seeking an experienced Quality Engineering Manager to promote the quality function supporting Poppulo's Digital Signage platform. This person will be responsible for building and developing a highly effective Quality Engineering team in India that owns meaningful quality strategy, automation, evaluation, and delivery outcomes for the DS platform.

The Quality Engineering Manager will promote quality engineering practices throughout the software development lifecycle, ensuring that testing is integrated into every stage of delivery. This role combines people leadership with technical guidance, establishing scalable test automation frameworks, improving CI/CD quality gates, and driving continuous improvements that enable faster, more reliable software releases.

This role will help DS evolve from today's quality and automation practices toward a more telemetry-driven, flow-oriented, and AI-enabled quality model. We do not expect every future capability to exist on day one; this person will strengthen the current quality foundation while helping define, pilot, and scale the next generation of quality practices.

Working closely with Engineering, Product Management, UX, and DevOps, the Quality Engineering Manager will foster a culture of shared ownership for quality while mentoring Quality Engineers, Software Engineers, and automation-focused team members as the function evolves toward broader quality engineering and evaluation practices.

Key Responsibilities

Quality Transformation & AI Readiness

This person will help DS move from traditional QA management toward a modern quality engineering model. They will improve current automation, CI/CD feedback, release readiness, and quality metrics while piloting responsible AI-assisted practices that can reduce manual overhead and improve confidence. The role requires a pragmatic engineering manager who can operate in today's environment while building toward a future where quality is supported by automation, telemetry, AI-assisted workflows, and strong human judgment.

Leadership & Team Management

• Build, manage, mentor, and grow a highly effective Quality Engineering team based in India.
• Establish clear goals, performance expectations, career development plans, and succession planning for the Quality Engineering organization.
• Foster a culture of collaboration, accountability, continuous learning, and engineering excellence.
• Recruit, onboard, and develop top quality engineering talent while promoting best practices across the organization.
• Partner with global Engineering management to align quality initiatives with business objectives.
• Establish collaboration practices that work across distributed teams, including clear written context, async-friendly documentation, structured handoffs, and protected overlap for high-value planning and review.

Quality Strategy & Automation

• Define and execute an automation-first, telemetry-informed Quality Engineering strategy that supports rapid, reliable software delivery.
• Drive adoption of modern automation frameworks for UI, API, integration, and end-to-end testing.
• Promote a whole-team quality mindset where testing is integrated into planning, design, development, and deployment.
• Establish quality metrics, dashboards, and delivery intelligence that combine CI/CD signals, defect trends, test health, release readiness, and executive-ready reporting.
• Continuously improve testing processes, automation coverage, and release confidence.
• Define a pragmatic roadmap for AI-assisted quality engineering, including opportunities for AI-supported test generation, synthetic data creation, defect triage, log analysis, MR review support, and delivery reporting.
• Help establish responsible use guidelines for AI-assisted quality work, including human review gates, traceability, data handling expectations, and measurable quality outcomes.

Technical Leadership

• Provide technical guidance for automation architecture, frameworks, and tooling.
• Ensure automated testing is fully integrated into CI/CD pipelines to provide rapid feedback and prevent regressions.
• Guide teams on test strategy, risk-based testing, exploratory testing, and non-functional testing.
• Promote best practices for API testing, UI automation, performance testing, security testing, and test data management.
• Support testing of cloud-native, distributed, and event-driven applications.
• Guide the team toward evaluation-style quality practices, including regression datasets, automated quality gates, risk-based checks, and acceptance criteria that can support both current delivery and future AI-assisted workflows.

Cross-Functional Collaboration

• Partner closely with Software Engineering, Product Management, UX, DevOps, and Customer Support teams.
• Participate in roadmap, release, flow planning, and architecture discussions to embed quality early and reduce late-cycle risk.
• Conduct root cause analysis for production issues and implement preventative quality improvements.
• Help define acceptance criteria and ensure testability of new features.
• Encourage continuous feedback and quality ownership across engineering teams.
• Coach Product, UX, and Engineering partners on writing clear, testable acceptance criteria and risk statements that support automation, AI-assisted planning, and reliable delivery.

Education/Experience

• Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent experience.
• 10+ years of experience in Software Testing or Quality Engineering.
• 3+ years of experience managing software quality engineering teams.
• Proven experience building and scaling automation-first Quality Engineering organizations.
• Strong experience designing and implementing automated testing strategies for modern software applications.
• Experience leading Agile software development teams.
• Strong communication, coaching, and stakeholder management skills.
• Experience managing distributed or global engineering teams.