Job Title: Manager- People and Inclusion
Skills: Proven experience managing multi‑team or multi‑tower offshore operations
Experience: Experience in Talent Attraction, People Operations, HR Shared Services, or related environments. Demonstrated experience leading managers, driving operational performance, and managing service delivery within a shared service, BPO, or offshore environment. Experience managing risk, compliance, governance, and continuous improvement initiatives.
Location: Muntinlupa, Philippines
We at Coforge are hiring People & Inclusion Manager with the following skillset:
- Bachelor's degree in human resources, Business Administration, or a related discipline preferred.
- Strong background in SLA-driven, risk-controlled, and compliance-oriented environments.
- Proven experience managing multi-team or multi-tower offshore operations.
- Strong stakeholder management, leadership, and operational delivery capabilities.
Responsibilities:
- Lead and develop Team Leaders and team members across offshore Talent Attraction and People Operations (HR Shared Services), driving performance, capability, and engagement.
- Provide leadership to build and maintain a high-performing, scalable team aligned with business priorities and service outcomes.
- Set objectives, monitor performance, and support capability development across leadership and operational teams.
- Drive workforce planning, succession planning, talent development, and employee engagement initiatives.
Stakeholder Management, Risk & Governance
- Act as the senior offshore escalation point, providing onshore stakeholders with regular insights on performance, risks, and service outcomes.
- Own the offshore operational risk, controls, compliance, and governance framework, ensuring alignment with People & Inclusion policies, standards, and requirements.
- Establish and maintain effective relationships with key internal stakeholders to ensure service expectations are met and exceeded.
- Identify, assess, and mitigate operational risks while driving adherence to governance frameworks and compliance requirements.
Service Delivery & Operational Excellence
- Oversee the delivery of recruitment operations, learning operations, and people administration services, ensuring adherence to agreed scope, SOPs, service catalogues, and service levels.
- Monitor operational performance, capacity, turnaround times, service levels, and backlog health, proactively addressing delivery risks and service issues.
- Ensure operational efficiency through effective workforce planning, resource allocation, and performance management.
- Drive a culture of accountability, service excellence, and customer-focused delivery.
Transformation & Continuous Improvement
- Lead service transitions, scope changes, and operational uplift initiatives to support business growth and evolving business requirements.
- Drive continuous improvement, automation, and process optimization initiatives to enhance quality, efficiency, scalability, and employee experience.
- Support the implementation of new processes, technologies, and operating models to improve service delivery outcomes.
- Identify opportunities to simplify, standardize, and enhance service offerings across Talent Attraction and People Operations.
