Manager, Operational Resilience and Continuity

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Manager, Operational Resilience and Continuity supports Sun Life's enterprise Operational Resilience and Continuity program by providing second-line oversight, effective challenge, training, advisory support, and resilience expertise across Business Groups.

The role helps strengthen the organization's ability to prevent, respond to, recover from, and adapt to operational disruptions by supporting the integration of Business Continuity Management, Crisis Management, Technology Resilience, and third-party resilience within a unified Operational Resilience framework. Through review, challenge, analysis, training, and stakeholder engagement, the role supports the development of sustainable resilience capabilities, regulatory compliance, and resilience outcomes across the enterprise.

Key Accountabilities

Operational Resilience Oversight & Challenge

• Provide independent second-line oversight, effective challenge, and advisory support across Operational Resilience, Business Continuity, and Crisis Management activities.
• Assess resilience risks, vulnerabilities, capability gaps, and policy compliance, escalating material concerns through established governance processes.

Resilience Capability Development

• Support the evolution of Operational Resilience frameworks, policies, standards, methodologies, tools, training, and guidance.
• Help integrate Business Continuity Management into the broader Operational Resilience framework and support capability uplift across Business Groups.

Resilience Lifecycle & Scenario Testing

• Review and challenge critical operations assessments, dependency mapping, Business Impact Analyses, resilience planning, recovery strategies, third-party contingency planning, and resilience testing activities.
• Support the design, execution, and evaluation of severe-but-plausible resilience scenarios and exercises.

Reporting & Insights

• Develop resilience reporting, metrics, dashboards, and risk insights for management, governance committees, and regulatory purposes.
• Identify trends, emerging risks, and opportunities to strengthen resilience capabilities and outcomes.

Stakeholder Engagement & Training

• Provide training, guidance, and subject matter expertise to Business Groups, Risk Officers, and other stakeholders.
• Build strong partnerships across Operational Risk, Technology, Cyber, Third-Party Risk Management, and Business Group teams to promote integrated resilience outcomes.

Innovation & Continuous Improvement

• Leverage data, automation, analytics, and AI-enabled tools to enhance resilience assessments, reporting, monitoring, and decision-making.
• Promote continuous improvement and simplification of resilience processes and capabilities across the enterprise.

Education & Experience

• 7+ years of experience in Operational Resilience, Operational Risk, Business Continuity, Crisis Management, Technology Resilience, Third-Party Risk Management, or related disciplines.
• Strong analytical, reporting, stakeholder management, facilitation, and communication skills.
• Experience supporting governance, oversight, risk management, and regulatory programs.
• Professional certification (e.g., BCI, DRI, CBCP, ORM, CRISC, CISA or equivalent) is an asset.

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