Manager, Nursing Workforce Scheduling (US Healthcare)

• Lead workforce optimization, driving operational excellence and delivery.
• Exposure to senior stakeholders to influence process improvement and strategies.
  
  

About Our Client

Our client is a leading international healthcare organization that operates a network of healthcare facilities and support services. Through its global shared services and workforce operations teams, the organization delivers critical staffing, scheduling, and resource optimization solutions that help ensure high-quality patient care and operational excellence.

Job Description

As a Manager, Nursing Workforce Optimization Scheduling, you will oversee centralized scheduling operations and workforce optimization initiatives while leading a team responsible for staffing support, operational performance, and continuous improvement activities.

Key Responsibilities Include

• Provide leadership and oversight for centralized scheduling and workforce optimization operations
• Manage resource optimization teams, scheduling experts, and operational support staff
• Establish operational goals, service standards, and performance expectations aligned with business objectives
• Monitor daily workforce operations to ensure productivity, quality, and service excellence
• Develop and implement workforce optimization strategies to maximize staffing efficiency and labor utilization
• Oversee staffing allocation processes, scheduling workflows, capacity planning, and resource balancing activities
• Partner with operational leaders to support workforce forecasting and staffing models
• Analyze workforce metrics, operational trends, and performance data to identify improvement opportunities
• Establish, monitor, and manage KPIs, SLAs, and operational benchmarks
• Review reporting and analytics to assess productivity, service quality, and resource utilization
• Present operational updates, workforce insights, and recommendations to leadership stakeholders
• Lead process improvement, standardization, and operational transformation initiatives
• Support implementation and optimization of workforce management technologies and scheduling systems
• Collaborate with clinical, operational, HR, finance, and administrative stakeholders
• Ensure compliance with workforce management standards, policies, and operational procedures
• Oversee quality assurance activities, audits, risk mitigation efforts, and escalation management
• Develop operational documentation, workflows, and reporting standards
• Promote best practices and continuous improvement across workforce management functions
  
  

The Successful Applicant

• Bachelor's degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management, or a related discipline (non-negotiable)
• Minimum 7 years of experience in workforce management, staffing operations, scheduling operations, healthcare operations, BPO, GBS, or shared services environments
• Minimum 7 years of leadership or people management experience overseeing operational teams
• Strong experience in workforce planning, staffing optimization, scheduling operations, and resource management
• Proven ability to manage operational performance through KPIs, SLAs, and service metrics
• Experience leading process improvement, standardization, and transformation initiatives
• Strong analytical and data-driven decision-making capabilities
• Excellent stakeholder management, communication, and presentation skills
• Ability to manage cross-functional relationships across local and global teams
• Experience with workforce management systems and scheduling technologies
• Advanced proficiency in Microsoft Office tools
  
  

Preferred Qualifications

• Registered Nurse (RN) qualification
• UKG Certification
• Experience in a healthcare environment supporting hospital operations
• Background in workforce planning methodologies, labor optimization, and operational forecasting
• Experience with staffing technologies and workforce management platforms
• Knowledge of medical terminology
• Familiarity with EPIC, ConnectCare, OpTime, or similar healthcare systems
  
  

What's on Offer

• Lead a collaborative team of scheduling experts based in the heart of BGC
• Receive hands-on training and support during your first three months
• Transition to a hybrid work setup after training, offering the best of both office collaboration and remote flexibility
• Work closely with local and international stakeholders in a 24/7 healthcare environment
• Benefit from a work-from-home allowance to help build an efficient and productive home workstation
• Enjoy a predictable hybrid arrangement with around 10 office days per month
  
  

Quote job ref: JN-092026-7097550