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Manager, Nursing Workforce Scheduling (US Healthcare)
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Manager, Nursing Workforce Scheduling (US Healthcare)
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC.- Posted a month ago
- Be among the first 10 applicants
Job Description
- Lead workforce optimization, driving operational excellence and delivery.
- Exposure to senior stakeholders to influence process improvement and strategies.
About Our Client
Our client is a leading international healthcare organization that operates a network of healthcare facilities and support services. Through its global shared services and workforce operations teams, the organization delivers critical staffing, scheduling, and resource optimization solutions that help ensure high-quality patient care and operational excellence.
Job Description
As a Manager, Nursing Workforce Optimization Scheduling, you will oversee centralized scheduling operations and workforce optimization initiatives while leading a team responsible for staffing support, operational performance, and continuous improvement activities.
Key responsibilities include:
- Provide leadership and oversight for centralized scheduling and workforce optimization operations
- Manage resource optimization teams, scheduling experts, and operational support staff
- Establish operational goals, service standards, and performance expectations aligned with business objectives
- Monitor daily workforce operations to ensure productivity, quality, and service excellence
- Develop and implement workforce optimization strategies to maximize staffing efficiency and labor utilization
- Oversee staffing allocation processes, scheduling workflows, capacity planning, and resource balancing activities
- Partner with operational leaders to support workforce forecasting and staffing models
- Analyze workforce metrics, operational trends, and performance data to identify improvement opportunities
- Establish, monitor, and manage KPIs, SLAs, and operational benchmarks
- Review reporting and analytics to assess productivity, service quality, and resource utilization
- Present operational updates, workforce insights, and recommendations to leadership stakeholders
- Lead process improvement, standardization, and operational transformation initiatives
- Support implementation and optimization of workforce management technologies and scheduling systems
- Collaborate with clinical, operational, HR, finance, and administrative stakeholders
- Ensure compliance with workforce management standards, policies, and operational procedures
- Oversee quality assurance activities, audits, risk mitigation efforts, and escalation management
- Develop operational documentation, workflows, and reporting standards
- Promote best practices and continuous improvement across workforce management functions
The Successful Applicant
- Bachelor's degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management, or a related discipline (non-negotiable)
- Minimum 7 years of experience in workforce management, staffing operations, scheduling operations, healthcare operations, BPO, GBS, or shared services environments
- Minimum 7 years of leadership or people management experience overseeing operational teams
- Strong experience in workforce planning, staffing optimization, scheduling operations, and resource management
- Proven ability to manage operational performance through KPIs, SLAs, and service metrics
- Experience leading process improvement, standardization, and transformation initiatives
- Strong analytical and data-driven decision-making capabilities
- Excellent stakeholder management, communication, and presentation skills
- Ability to manage cross-functional relationships across local and global teams
- Experience with workforce management systems and scheduling technologies
- Advanced proficiency in Microsoft Office tools
Preferred Qualifications:
- Registered Nurse (RN) qualification
- UKG Certification
- Experience in a healthcare environment supporting hospital operations
- Background in workforce planning methodologies, labor optimization, and operational forecasting
- Experience with staffing technologies and workforce management platforms
- Knowledge of medical terminology
- Familiarity with EPIC, ConnectCare, OpTime, or similar healthcare systems
What's on Offer
- Lead a collaborative team of scheduling experts based in the heart of BGC
- Receive hands-on training and support during your first three months
- Transition to a hybrid work setup after training, offering the best of both office collaboration and remote flexibility
- Work closely with local and international stakeholders in a 24/7 healthcare environment
- Benefit from a work-from-home allowance to help build an efficient and productive home workstation
- Enjoy a predictable hybrid arrangement with around 10 office days per month
Contact
Kiana Dotullo
Quote job ref
JN-092026-7097550
Phone number
+63277955000
More Info
Key Skills
workforce management systems
scheduling operations
workforce management platforms
scheduling technologies
staffing technologies
staffing optimization
EPIC ConnectCare
About Company
Skills:
CESMM), Understanding of international standards (MasterFormat, POMI, NRM, Cost Management, CostX software, Quantity Surveying, Cost Estimation, Tender Documentation, Microsoft Office Suite
Skills:
Alteryx, Uipath, automation, Python, Business Management, process improvement methods, integration optimization, JPMorgan automation tools, controls governance, operating model design, production management, program management, Operational Excellence, operations transformation
Skills:
Service Delivery, Supervisory Experience, Human resource processes, Performance management
Skills:
project leadership , Daily management systems, Tier boards, Frontline problem-solving routines, Process improvement, LSS Master Black Belt certification, LSS Black Belt certification, Leadership reporting, PMP certification, Kaizen events, Continuous Improvement
Skills:
Problem Solving, sop adherence, performance management, Regulatory Compliance, Team Leadership, process improvement, project management, Resource Allocation