Manager – Onboarding Value Stream (OVS)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Overview

The ideal candidate will play a crucial role in defining, analyzing, and optimizing our customer-centric processes across multiple value streams, with a focus on customer onboarding, servicing, and claims.

Key Responsibilities

• Act as a business analyst to define requirements for the customer onboarding value stream
• Serve as a Process Analyst for all value streams, including Onboarding, Servicing, and Claims responsible for process mapping of current state and ideal state
• Apply Six Sigma tools to analyse the process maturity and identify targeted improvements using Lean and process improvement frameworks.
• Lead project management initiatives, particularly:

  Create a comprehensive roadmap for 2026 multi-market delivery of changes to meet agreed Business KPIs

  Obtain buy-in and funding from markets for the roadmap

  Assist markets with detailed requirement work

  Support the kick-off and governance of roadmap execution

Required Skills and Qualifications

Hard Skills

• Proficiency in Change Management methodologies
• Six Sigma certification (Green Belt or higher preferred)
• Expert-level skills in Business Process Mapping and analysis
• Strong capability in requirements gathering and documentation
• Experience with Agile methodologies and user story documentation
• Project management expertise
• Proficiency in data analysis and visualization tools

Soft Skills

• Excellent communication skills, both written and verbal
• Strong leadership and stakeholder management abilities
• Critical thinking and problem-solving aptitude
• Adaptability and flexibility in a fast-paced environment
• Collaborative team player with the ability to work across multiple departments
• Attention to detail and commitment to quality

Qualifications

• Bachelor's degree in Business Administration, Information Systems, or related field
• 5+ years of experience in process analysis, business analysis, or related roles
• Proven track record of successful project delivery in a customer-centric environment

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