The purpose of the position is to oversee the P&I Department's responsibilities, including addressing complaints and feedback promptly, ensuring timely resolutions, and managing P&I and legal cases.
ROLES ACCOUNTABILITIES
- Supervise the P&I Team and ensure that each medically repatriated crew is being well attended to until the closure of the case
- Monitor the Department's Key Performance Indicators (KPIs) and performance targets and collaborate with the team to devise strategies to achieve these goals effectively.
- Monitor the status and progress of each P&I case and legal cases (NLRC/NCMB/ MARINA/ DMW)
- Report to Top Management the progress of legal and medical cases and all other issues involving P&I, and legal cases
- Monitor and evaluate the performance of POME Clinics & Doctors, and report to Management in case of any issues
- Communicate with Principals, Owners, Clubs, and P&I correspondents as necessary for each case
- Monitor and approve the expenses associated with each treatment and ensure that proper pre-approval from a client is obtained before processing any payment, or if with a pre-approved budget, ensure that costs remain within the limit.
- Review contracts, laws, and regulations related to seafarers welfare
- Maintain a complete and accurate database of medical and legal cases and ensure proper documentation and safekeeping of all original documents for each P&I case.
- Report to Government agencies in case of critical and significant incidents involving Filipino seafarers, if delegated by the President (except for OMWS when reporting is automatic and mandatory without a need for delegation)
- Oversee Health and Safety/Emergency Response Team
KEY SKILLS AND CAPABILITIES
Technical skills
- Strong skills in training, facilitation, and interviewing
- Knowledge of shipboard positions, certifications, training protocols, and routines
- Familiarity with clients policies, rules, and requirements
- Proficiency in Quality Management systems
Professional skills
- Understanding of maritime laws and regulations
- Understanding of ship fundamentals
- Effective management, communication, leadership, and organizational abilities
PROFESSIONAL EXPERIENCE AND EDUCATION
Education:
Master's Degree (Juris Doctor)
Experience:
QA & P&I Claims experience in manning company.
