Manager Legal Notices &amp Garnishment Operations

Job Title: Manager – Legal Notices & Garnishment Operations

Role Overview

The Manager – Legal Notices & Garnishment Operations is responsible for overseeing the

end-to-end processing of legal notices impacting customer accounts, including

garnishments, levies, liens, and subpoenas. The role ensures accurate execution, strict

regulatory compliance, and effective stakeholder management across a high-volume,

compliance-driven environment.

This role leads a team of analysts, ensures SLA delivery, and drives operational excellence

across case handling, account actions, and external communications.

Key Responsibilities

1. End-to-End Operations Management

Oversee daily processing of legal notices including garnishments, levies, liens, and

subpoenas.

Ensure notices are reviewed for:

o Accuracy

o Completeness

o Legal sufficiency

Supervise identification of impacted customer accounts within internal systems.

Ensure correct placement and release of account holds in line with legal

requirements.

Manage levy processing activities, including recurring holds and fund remittances.

2. Case Management & Processing Oversight

Oversee the full case lifecycle from intake to closure, including:

o Categorisation of incoming notices

o Case creation and tracking

o Documentation and audit readiness

Ensure timely downloading, uploading, and processing of legal notices in internal

platforms.

Monitor queue volumes, backlog, and workload allocation across the team.

3. Compliance & Risk Management

Ensure all activities comply with applicable legal, regulatory, and client-specific

requirements.

Maintain strong audit trails, documentation standards, and control frameworks.

Serve as escalation point for complex or high-risk legal cases.

Continuously review and enhance SOPs in line with regulatory and process changes.

(A strong compliance mindset and attention to detail are critical for this type of work.) [Fw:

BPO Su...iry – CPTO | Outlook]

4. External & Internal Stakeholder Management

Oversee preparation and submission of responses to third parties (e.g. creditors, tax

authorities, legal bodies).

Manage communication with:

o Customers

o Government agencies

o Legal representatives / attorneys

Ensure consistent, professional responses aligned with templates, macros, and legal

guidelines.

Act as primary escalation contact for client stakeholders.

5. Team Leadership & Development

Lead, coach, and develop a team of analysts and senior analysts.

Conduct hiring, onboarding, and training of new team members.

Set performance targets aligned to SLAs and quality metrics.

Drive a culture of accuracy, accountability, and compliance.

6. Process Efficiency & Continuous Improvement

Identify opportunities to improve:

o Processing efficiency

o Automation and workflow optimisation

o Standardisation across case handling

Enhance templates, macros, and communication frameworks.

Support scaling of operations (e.g. onboarding additional team members or

expanding scope).

Key Requirements

Experience

5–8+ years experience in operations, ideally within:

o Legal processing

o Payroll/garnishments

o Banking or financial services operations

o BPO/shared services environments

Proven experience managing teams in a high-volume, process-driven environment.

Core Skills

Strong understanding of legal notice processing (garnishments, levies, subpoenas,

liens)

Excellent attention to detail and risk awareness

Experience managing SLAs, KPIs, and operational performance

Strong stakeholder and communication skills

Ability to manage sensitive and confidential information

Experience with case management or workflow systems

Preferred Attributes

Exposure to US legal / financial compliance processes

Experience in offshore delivery models (e.g. Philippines-based teams)

Ability to build SOPs and operational frameworks from scratch

Background in compliance-heavy or document-intensive environments