Manager Instructional Design

4-6 Years

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Early Applicant

Job Description

Duties And Responsibilities

Manage a team of Instructional Designers
Responsible for overall execution of Instructional Design initiatives including but is not limited to SBL rollout, e-learning implementation, process documentation.
Coordinates with company leaders for execution of ID Initiatives
Conducts program and company-wide needs assessments to identify training needs.
Audits the effectiveness of Training and Development initiatives and makes adjustments/recommendations accordingly.
Designs, develops, audits systems and processes that track and assess training outcome
Designs and develops appropriate learning programs/curricula in a variety of formats to support learning and meet both the business and employee development needs.
Designs and develops appropriate leadership and management development programs
Develops training needs analysis, project management, course development and training evaluation projects utilizing multimedia technology and authoring tools.
Facilitates learning programmes and interventions where appropriate to do so
Ensures quality management standards and practices are implemented and adhered to at all times
Establish and develops company's eLearning Strategy
Designs, develops and delivers workshops and training to trainers and employees in the use of instructional technologies and educational best practices
Submits weekly and monthly reports, maintains records, as appropriate

Responsibilities

Demonstrated Leadership skills

Ability to manage multiple projects that run simultaneously
Demonstrate awareness of the politics of evaluation.
Develop and monitor a tactical plan.
Insure the application of instructional design principles.
Evaluate training and performance interventions
Apply business skills to the training function
Bachelor's Degree in related fields, preferred
4 years related experience or equivalent combination of education and experience in a call center environment

Knowledge And Skills In

Training needs analysis, methods and procedures
Processes and standards for planning and implementing instructional design and development
Instructional technology media and materials development and implementation principles
Learning theory, knowledge of Mager's instructional objectives and Bloom's taxonomy, mandatory
Instructional strategies, curriculum standards and assessments
Excellent written and communications skills, mandatory
Must have proficiency with various software application programs including MS Office
Knowledge of creative training techniques, adult learning, and accelerated learning
Possesses a collaborative working style and the ability to work independently and in a team environment
Highly organized and detail oriented
Ability to meet project deadlines
Ability to work with and lead a team
Ability to work a flexible schedule
Occasional travel required.

Qualifications

Management experience in learning or similar function

Process mapping and visual display design principles
Prior experience in adult classroom instruction and curriculum design
Prior customer service or call center environment experience
Ability to analyze data and ascertain needs, linking training and design to performance and operational processes
Thorough knowledge of technical business environment for one or more products or processes